We are looking for a dedicated Technical Support Engineer to join our team. If you have a passion for technology and a commitment to providing exceptional customer service, we want to hear from you!
What will you do:
- Managing level 2 post-sales support calls and providing technical support to APC by Schneider Electric customers and partners
- Taking phone calls, chats, emails, alerts, incidents and prioritizing customer needs
- Provides support to colleagues who provide level 1 support
- Escalate customer issues to L3 or the Service team to provide on-site support as requested
- Assist customers with product selection, system design, and troubleshooting
- Attend remote assistance calls
- Collaborate with the sales team to provide technical expertise during the pre-sales process
- Conduct post-sales support by addressing customer inquiries and resolving technical issues
- Stay updated on industry trends, best practices, and product developments
- Contribute to the development of technical support documentation and resources.
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What skills and capabilities will make you successful?
- Fluent in English, with excellent verbal and written communication skills; k nowledge or other languages would be very advantageous
- Proven experience in the technical support (technical support/cooling/data centers)
- Uderstanding of computer and data center cooling requirements would be a distinct advantage
- Excellent PC literacy and proficiency in relevant software applications
- Exceptional communication and interpersonal skills
- Ability to work effectively in a fast-paced and dynamic environment
- Strong problem-solving and analytical abilities
- Degree in Mechanical Engineering or related field
- 2-3 years proven experience will be advantage.
What's in it for you?
- Flexible work schedule and home-office options (hybrid);
- A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;
- Medical & healthcare options: Private medical subscription; Life insurance;
- Mental healthcare: Employee Assistance Program (24/7 online counseling)
- One day off to celebrate your birthday with your beloved ones;
- Hands-on training and access to our technical labs;
- Development Plan through Career path and coaching;
- Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor;
- Sustainability is at the heart of what we do, who we are, and what we believe in;
- Exposure to a multicultural and dynamic environment;
- Diversity and Inclusion - an integral part of the company's history, culture, and identity;
- Ability to learn and grow in a dynamic environment that fosters career development and progress.
Let us learn about you! Apply today.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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