Position Overview : The NAM Senior Account Leader is the primary liaison between the Global Supply Chain (GSC), Commercial teams and our VIP Structured Contract customers . This position is responsible for clear communication and effective execution for our customer s' orders and projects . T h e successful candidate for this role will collaborate with Global Account Leaders, Program Management , Project Execution, Product Engineering and GSC leadership to drive superior execution and the best possible VIP customer experience.
The Senior Account Leader is uniquely positioned to monitor all aspects of the customer experience for our Structured Contract customers to ensure outstanding execution to commitments associated with Order Deliveries, Quality Performance, and New Product Introduction projects . Senior Account Leaders must demonstrate superior communication skills, meticulous organizational skills, and relentless attention to detail to anticipate and solve operational issues.
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Responsibilities:
- Communication: Serve as the GSC liaison to manage the end-to-end supply chain performance and customer experience for all customer purchased products and across all divisions.
- Contract Development: Be the supply chain expert and represent GSC for all associated contract Terms and Conditions. Support and validate required associated contractual capacities.
- Execution Performance: Responsible for contractual alignment and performance. Anticipate issues and provide regular updates.
- Customer Updates: Prepare, and lead when required, the GSC updates with customers and executives. Advise on appropriate messaging and align presenters and stakeholders prior to meetings.
- Performance Improvement: Drive execution performance by anticipating and identifying root causes of poor performance including but not limited to Order Management, Lead-times, Quality, and Delivery.
- Problem Solving: Connect organizational silos to facilitate problem-solving and, where possible, anticipate problems to prevent need for escalations and exceptions. Advocate for resources and be a resource as needed for continuous improvement projects to develop a specialized supply chain for structured contracts.
- SIOP Leadership: Lead cross-BU customer-focused SIOP for structured accounts, including visibility to H2/H3 demand and specific H1 demand/supply execution issues.
- Capacity Strategy: Responsible for planning validation for future capacity needs, aligning contracted demand forecasts with capacity planning validation with respected GSC leaders and factories.
Key skill-sets and attributes for this role would include:
- Bachelor's degree in engineering, Supply Chain, Business Management, or related field is required, MBA a plus.
- Superior communication skills, meticulous organizational skills, and relentless attention to detail
- Demonstrated performance of Specialized Supply Chains and Customer Experience
- Extensive experience with Customers, Project s , and Program managers
- +10 years supply chain experience is required
- Mature understanding and experience working with the Global Supply Chains
- Ability to work effectively with and influence senior commercial and supply chain leader s
- Proven problem-solving experience and use of DMAIC and 6 Sigma toolset
- Ability to work cross BU and cross-departments to effectively bridge gaps
- Knowledge of Data Center design, equipment, and construction a plus
We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.
What's in it for me?
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.
You must submit an on-line application to be considered for any position with us. This position will be posted until filled. Let us learn about you! Apply today.
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You must submit an online application to be considered for any position with us. This position will be posted until filled.
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