Responsibilities

• Software support in network operations area for assigned clients
• Analyse, clarify and document assigned issues.
• Support to first level team during initial phase of investigation and troubleshooting.
• Suggest software or system configuration changes to Product Development Team in order to solve common issues in ADMS/ArcFM/GMO systems in Support.
• Lead sessions with assigned clients to thoroughly assess and understand support cases.

• Establish and apply architecture principles, patterns and guidelines.
• Develop and maintain positive relationships with colleagues, customers and subcontractors.
• Work on the process of continuous improvement of existing procedures to improve wherever possible processes, shortening resolution times as well as reducing the number of stakeholders required to resolve cases.

Qualifications

• Qualified to degree level in relevant discipline (Engineering and/or Software Business).
• Experience in network operations area for software platforms within an electrical utility segment.
• Experience analysing software issues in general and UI/UX problems in particular would be a plus.
• Experience in software testing would be a plus.
• Knowledge of power distribution and power transmissions systems is desirable.
• Proven capability in documentation, automatic testing, installation, and commissioning of software solutions.
• Excellent analytical skills.
• Excellent communication skills with ability to explain technical issues to different audiences.
• Portuguese and English fluent level is essential, fluent level in Spanish is a plus.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.