For this U.S. based position, the expected compensation range is $112,000 - $168,000 per year, which includes base pay and short-term incentive.
The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.
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You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.
Description of CSM Role
The Strategic Account Customer Success Manager (CSM) will play a key role in driving customer success, retention, and expansion within our Enterprise accounts. By actively listening to clients, the CSM strives to obtain a full understanding of the client's strategic goals and tactical needs in order to drive business growth and shared success for both the client and across Schneider Electric (SE).
- Drive the adoption, expansion, and renewal of recurring contracts
- Serve as the primary point of contact for enterprise clients, understanding their business needs and objectives.
- protect annual recurring revenue
- Conduct business reviews with sales, operations, services to ensure clients are satisfied with their products and services
- Conduct periodic check in meetings with clients to ensure the day to day tactical needs are met
- Lead the assigned clients to make cost effective decisions related to their energy monitoring and management needs
- Work closely with Account Managers and Sales Consultants to alert them of potential sales opportunities and ensure follow up. (V1, V2, BDM, NSF, LOB, cross BU)
- Utilize segment knowledge and application familiarity to facilitate of required meetings between sales, Ops, digital services AND the customer
- Ability to identify business growth opportunities including service and product enhancements
- Subsequent recommendations to key internal and/or external stakeholders
- Develop and drive medium and long term strategy with the client and Schneider Electric
- Proactively identify and document areas of account risk, escalate internally to engage cross functional and executive resources to execute a risk management plan for resolution.
- Monitor client satisfaction survey and establish / monitor client health forecasting
- Drive engineering consistency across client portfolio
- Achieve business and client relationship targets / KPI's
- Monitor company performance against service level agreements and flagging potential .
This role reports to the Customer Success Leader with Schneider Electric's Services business unit.
Success Criteria
- Heavy focus on ensuring successful onboarding and high product adoption, identifying upsell opportunities and growing revenue from existing accounts, and maintaining high customer retention and driving contract renewals.
- Services Business Performance (orders, sales, profitability, customer satisfaction & health)
- Maintaining top level of quality
- Advancing the Customer EcoStruxure Journey
- Thought leadership in our field and market
- Coordination across teams
Qualifications:
- Bachelors Degree or Equivalent Experience in Engineering, Technology, XaaS
- Proven track record for demonstrating IMPACT by positively influencing your team, organization, and customers in line with company values, achieving team KPIs, and contributing to the success of others and overall organizational goals.
- Demonstrate a propensity to the Digital and Power Skills as defined through the SE Future Skills Playbook, particularly Making Decisions, Focusing on the Customer, Communicating / Active Listening, Prioritization, Curiosity, and Building a Network. For complete list of skills, see below.
- Computer knowledge, particularly relating to server, network and operating system installation and configuration
- Positive attitude, enthusiastic, self-motivated and customer-focused
- People-person and team player, enjoying the cross-functional interaction required for this position
- Comfortable working in a fast-paced, dynamic environment
- Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel
- Ability to occasionally travel to various customer sites in North America and worldwide
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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