The Quality Team Leader is responsible for ensuring SE produces High Quality products as per SE quality system and norms. This position will take ownership for implementing SE quality system/norm and responsible for the monitor the compliance. This person primary focus will be to drive the organization towards a continuous improvement culture.

- Ensures specific issues are promptly managed and closed.

- Builds and shares analysis of the key satisfaction and loyalty drivers and drives improvement actions.

- Deploys the best practices

- Ensures deployment and operation of the global process in several countries.

• Able to implement and report Customer Experience & Quality indicators/dashboards in own area
• Able to identify areas where to apply Analytics and the type of technology is needed
• Able to examine data to detect what to improve in Customer Experience & Quality
• Demonstrates organizational leadership to achieve and improve
• customer satisfaction and internal performance
• Demonstrates ability to criticize the norm and opposes convention based on facts
• Demonstrates understanding and application of quality management
• Demonstrates ability to enhance effective and efficient operations
• Effectively communicates in a stressful environment
• Demonstrates ability to prevent customer dissatisfaction from defective products or services
• Able to lead basic process based Continuous Improvement
• projects (A3 problem solving, 8D, Kaizen, Lean 6 Sigma etc.) either after achieving the required competency, certification and or with the support of a coach
• Delivers improvements in either waste, variation, or defects through a process-driven approach, makings decisions based on facts & focusing on the Customer impact whether internal or external
• Able to lead basic root cause identification through the appropriate tools & to implement corrective and preventive actions
• Understands the concept of Continuous Improvement delivering incremental, step & breakthrough Improvements
• Understands the effectiveness of improvement using the Kaizen approach
• Has practiced at least 8D or Lean 6 Sigma projects to conduct improvement actions
• Can have Green Belt level of Lean 6 Sigma knowledge, can be Green Belt certified