The Field Services Representative Team Manager is responsible to ensuring services delivered to Customers, on time with highest quality standard, and in the defined budget.
All along the activity, the FSR Team Manager is accountable to ensure full safety of his employees with the highest level of focus and creating the conditions of total safe execution environment.
As a manager, he has to ensure competencies availability and renewal inside his team, work capacity, as well as people development.
Safety & Cyber security
q Foster "Safety first" culture among the team by leading by example, deploying all set of safety policies and procedures implementations + conduct himself all required safety audits. Is responsible to ensure that every mission is delivered in perfect safe conditions and if needed requires adjustments from the customer
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q Ensure his team Cyber security is fully compliant and report any incident.
Execution
q Manage the planning and coordination of the intervention
q Ensure high level customers satisfaction and FSR SE signature (Branding / technical level / communication/promote Digital Services offers)
q Responsible for the quality, repair FSB implementation and warranty customers support
q Ensure compliance with "Issue to Prevention" process for supply chain and quality issue detected on field
q Ensure that each FSR is complying with all administrative processes: time sheet adherence , Field Services Reporting, overtime and travel time control
q Foster FSR Business Generation capabilities by promoting their activity of Business Opportunity Detection (FSR Lead Generation, Install Base tracking... ) while being on the field
q Ensure full adoption and utilization digital tools Servicesmax Go, onsite, clocking, Tipi...
q Deploy Annual Execution Plan and FS lean initiatives to support country services P&L performance.
q
Management
q Put in place relevant Management System to ensure perfect collaboration, and team collective dynamic
q Track and implement ambitious People engagement action plan to ensure highest employee satisfaction at work and psychological safe working environment
q Ensure competency availability in long term within the team and anticipate competency evolution leveraging tools and processes dedicated to it (FSR competency mapping, Competency Review, ...)
q Manage Headcount through dynamic sourcing and attrition plan to ensure appropriate work capability within the team.
Qualifications
Certified on most of SE Cooling Install Base (Chillers, Fan Wall Units, CRAC,...), preferred L4 level
Ability to upskill and Transfer knowledge to other team members.
Language: Fluent Speaking on both English & Arabic
Preferred to have knowledge / experience on Uptime Certification
Schedule: Full-time
Req: 00999U