We are looking for a motivated and detail-oriented Software Field Services Engineer to join our NAM Secure Power Software Services Team at Schneider Electric. In this role, you will assist in the deployment, configuration, and support of our software solutions, particularly in Data Center Infrastructure Management (DCIM). You will collaborate with customers and internal teams to ensure successful implementations and provide technical assistance as needed.
Location: U.S. remote
What will you do?
- Software Deployment: Perform installation and configuration of software solutions at customer sites, ensuring optimal setup and functionality. Provide on-site and remote implementation and maintenance services for proper deployment and operation of software package(s) to ensure customer satisfaction and optimal operation. Customer training on installed systems as included in projects.
- DCIM Knowledge: Utilize knowledge of Data Center Infrastructure Management principles to support software applications and enhance system performance.
- Documentation: Maintain accurate documentation of installation processes, configurations, and troubleshooting steps for reference and knowledge sharing.
- Customer Interaction: Work closely with customers to understand their needs and provide training on software usage and best practices.
- Travel: Travel to customer sites as needed to perform installations, configurations, and support activities.
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What's in it for you?
For this U.S. based position, the expected compensation range is $66,000.00 - $99,000.00 per year, which includes base pay and short-term incentive.
The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.
You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.
Who will you report to?
- NAM Datacenter Software Services Manager
What skills and capabilities will make you successful?
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred.
- 2+ years of experience in software deployment and configuration; familiarity with DCIM tools and concepts is a plus. Training and time will be provided to learn all the modules.
- Strong analytical and troubleshooting skills, with the ability to resolve issues efficiently.
- Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members. Customer facing experience highly desired.
- Software can be remotely deployed with many customers, allowing team members to work from a home office. However, some customers require on-site assistance. Travel for this role is required. There may be brief periods of significant travel but the average over a year is typically around 50%.
- Ability to work collaboratively in a team-oriented environment, while also being self-motivated.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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