Job Summary: The Data Center HVAC Representative will be responsible for the installation, maintenance, and repair of HVAC systems specifically designed for data center environments. The ideal candidate will have a strong technical background, experience with data center HVAC systems, and a commitment to maintaining high standards of reliability and efficiency.
Key Responsibilities:
- Pre-site, startup, repair, preventive maintenance, and field modification of equipment.
- Problem solving with customers, electricians, sales partners, technical support, District Service.
- Completion of field service reports, expense reports, preventive maintenance, and startup data sheets.
- Manager and/or Regional Service Director to resolve complex escalated issues.
- Continuous learning and training on various products both in the field and in the classroom.
- Conduct routine inspections and preventive maintenance to ensure optimal performance of HVAC systems.
- Diagnose and troubleshoot HVAC system issues and perform necessary repairs to minimize downtime.
- Monitor and adjust HVAC systems to maintain proper temperature and humidity levels within data centers.
- Ensure compliance with all safety, regulatory, and industry standards.
- Maintain accurate records of work performed, parts used, and system performance metrics.
- Provide excellent customer service and communicate effectively with clients and team members.
- Collaborate with other departments to ensure seamless operation and maintenance of data center facilities.
- Travel throughout the cluster for local customer support or even countrywide travel.
- Assist the Project Manager on larger system startups
- Act on behalf of the District Service Manager to resolve operational issues as required.
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Qualifications:
- Bachelor or Diplima holder in HVAC/R, electronic or electrical discipline.
- 2+ years of service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment.
- 2+ years in Services or equivalent industry experience.
- EPA Universal Certification.
- Strong knowledge of data center HVAC systems, components, and operations.
- Safe driving and vehicle operations skills.
- Skilled at utilizing test and diagnostic equipment.
- Experience reading and interpreting schematics, drawings, and theory of operation manuals.
- Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
- Movement of service equipment weighing up to 50 pounds.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
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