This position is accountable for installing, inspecting, maintaining, troubleshooting, and repairing customer equipment. SR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role.
Experimented FSR will share and provide technical instruction and guidance to new and less experienced FSR. They will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.
FSR must be available to respond to emergency calls and for intervention, maintain service equipment, tools, and documentation, and identify sales opportunities.
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Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment ...)
Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 160,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
https://youtu.be/4EtpkB0cuXE
Great people make Schneider Electric a great company.
What do you get to do in this position?
• Comply with Safety and cyber security policies, practices, and procedures.
• Perform Startup/Commissioning on Schneider Electric product & possible competition equipment.
• Perform Preventive, scheduled, and unscheduled Maintenance on equipment.
• Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer.
• Analyze and explain reports results to customers and management.
• Certification & accreditation could be required vs Business and Country regulations.
• Proactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)
• Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc.)
• Support planners, coordinators, project manager to get good customer site condition understanding.
• Escalate quality or technical issue detected on field.
• Understand Ecostruxure offer and provide technical explanation to customers.
• Use all digital tools designed for SE SR
• Track Installed Base (serviceable assets)
• Advise customers on different opportunities to optimize its install base and create lead generation business opportunities.
• Perform basic audits of customer's electrical systems and equipment (MPS walkthrough)
• Perform Field Services Operations by providing best in class customer experience and promote Schneider signature.
o Strong Customer orientation mindset
o Strong Technical knowledge on Schneider Electric Products and Serviceable Assets
o Willingness to learn new competencies (Technical, Digital, soft skills...)
o Collaborative attitude with internal entities (Planners, Inside Sales, Technical Support...)
o Use all digital tools designed for SE SR
Qualifications
Who are we looking for? - This job might be for you if:
• Bachelors' degree in electronics/electrical/mechanical
• 3-4 years equivalent experience in a related field, or equivalent combinations of education and experience
• Fluency in English.
• Great Communication Skills.
• Good teamwork capabilities
We seek out and reward people for being straightforward, open, passionate, effective, and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Equal Opportunity Employer. Minorities/Women/Vets/Disabled
Schedule: Full-time
Req: 009DDA