In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.
Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.
We are looking for Services Coordinator to make an impact!
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What will you do?
The Field Services Coordinator/Planner is responsible for scheduling the execution of Field Services operations at customer sites. This role ensures that all parts, tools, instructions and order details are made available to the Field Services execution workforce and that the closest, qualified FSR (Field Service Representative) is scheduled for the job to meet customer requirements and Schneider workforce optimization. This role interacts with end customers so the Field Services Planner must have strong communication skills:
- Check/enrich Work Orders to be scheduled in bridge Field Services (bFS) or in other Schneider systems
- Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute
- Work Orders are created automatically or by Order Management or Technical Support (CCC)
- Prepare/prioritize the interventions in backlog, based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer availability, spare part and FSR or subcontractors' availability
- Assign all possible work orders at least for next 3 months, determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability, while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible.
- Communicate proactively with customers, confirming the intervention details and reminding to FSR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers...)
- Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)
- For non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report...)
- Animate/Participate to regular meetings with Field Services Execution team (Short Interval Meeting, Sales & Operations Planning), building improvement plan based on weekly/monthly dashboard (like optimizing scheduling, reducing
deviations, anticipating internal/external capacity need).
What qualifications will make you successful for this role?
- Associate degree and/or equivalent experience (1-2 years experience)
- Good interpersonal communication and relationship with others (collaborate, convince)
- Expertise in MS Office Applications
- Excellent analytic skills, Self-starter, Quick learner, Good public speaking and communication skills
- Experience in Customer Care Center preferred
- Understand and communicate scope of work and Term & conditions to FSR
- Understanding of impact of FSR utilization rate and work order management on Profit & Loss
- Proactive communication with Customers to ensure satisfaction
- Minimal Technical knowledge on Schneider products.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.