Services Back-office Leader

• To deliver high class customer experience measured through "NSS Score" at various service delivery touch points

• To deliver monthly/qrtly/annual revenue plan with > 95% accuracy

• Close coordination with PMO, ETO factories, Logistics, Supply Chain for ensuring timely shipments, custom clearance coordination

• Securing financial & taxation governance by ensuring no deviations

• Contract management by adhering various terms & conditions as per Organization working rules with customers, suppliers & auditors

• Services goods receipt & timely pay-out to suppliers

• Participating in CPP gate reviews decisions as Execution - SME & to secure risk & opportunities, mitigation plans for risk envisaged.

• Setting up seamless internal process - Take over from Tendering, Scheduled Gates review with Site execution, Proper handing over to service warranty team at closure

• AR - Sales/Collection by providing on time documentation & resolving execution related issues in collection

• Ensure that the baseline documentation is produced, maintained, made available to all parties concerned and effectively used

• Conducting periodic review with Sales, VSSR, PMO, GSC & other internal stake holders on revenue delivery plan

• Liable for identifying actions to avoid, mitigate various delivery risk by forecasting techniques, evaluating trends & predicting risks in projects

• Managing commercial team for activities like customer invoicing, revenue planning/forecasting, supplier's payment & other transactions

• Track & Improve various internal processes from Sales Order to collect including cycle time reduction, ERP reporting, Digitization of manual steps

• Participating in various statutory internal audits & achieve improvement action plans

Key KPIs

• Revenue growth with predictability

• Days-sales-outstanding

• Inventories & resource forecasting

• Cost monitoring & control

• Sales to Collection cycle time reduction

• 100% compliance to Internal finance controls

Qualification

n Graduate with 15-18 years exposure of Service delivery (Recurring), Spares management & Projects execution cycle

n Good understanding of business cycle Order to revenue - cost - cash flow, Project Management, ERP reporting

n Decision making, analytical / Negotiation / Communication skills, result oriented, capability to lead a mid-scale team

n Knowledge & Hands-on experience on Oracle, SAP, bFO, Tableau will be given preference

Reporting to: Services Operations Director

Job Location

Gurgaon however profile includes 20% travel to customer locations/Regional offices

Qualifications

This position of is an essential key to entire Services operation and deals with challenges, growth and contributing to a dynamic team. Role is to lead the countrywide team of commercial - back-office staff operation covering Services Revenue planning, backlog management, collections from different services activities. This services in Power Services, Secure Power, Digital Power & Industry domains. Position offers direct responsibility of mid-size team of techno-commercial staff comprises of Commercial executives, cash collectors with below key responsibilities -

• Accountable for delivering business goals /results - revenue, billing, backlog tracking, shipment plans

• To create & drive annual billing plan, forecast, material & other resource planning.

• To deliver high class customer experience measured through "NSS Score" at various service delivery touch points

• To deliver monthly/qrtly/annual revenue plan with > 95% accuracy

• Close coordination with PMO, ETO factories, Logistics, Supply Chain for ensuring timely shipments, custom clearance coordination

• Securing financial & taxation governance by ensuring no deviations

• Contract management by adhering various terms & conditions as per Organization working rules with customers, suppliers & auditors

• Services goods receipt & timely pay-out to suppliers

• Participating in CPP gate reviews decisions as Execution - SME & to secure risk & opportunities, mitigation plans for risk envisaged.

• Setting up seamless internal process - Take over from Tendering, Scheduled Gates review with Site execution, Proper handing over to service warranty team at closure

• AR - Sales/Collection by providing on time documentation & resolving execution related issues in collection

• Ensure that the baseline documentation is produced, maintained, made available to all parties concerned and effectively used

• Conducting periodic review with Sales, VSSR, PMO, GSC & other internal stake holders on revenue delivery plan

• Liable for identifying actions to avoid, mitigate various delivery risk by forecasting techniques, evaluating trends & predicting risks in projects

• Managing commercial team for activities like customer invoicing, revenue planning/forecasting, supplier's payment & other transactions

• Track & Improve various internal processes from Sales Order to collect including cycle time reduction, ERP reporting, Digitization of manual steps

• Participating in various statutory internal audits & achieve improvement action plans

Key KPIs

• Revenue growth with predictability

• Days-sales-outstanding

• Inventories & resource forecasting

• Cost monitoring & control

• Sales to Collection cycle time reduction

• 100% compliance to Internal finance controls

Qualification

n Graduate with 15-18 years exposure of Service delivery (Recurring), Spares management & Projects execution cycle

n Good understanding of business cycle Order to revenue - cost - cash flow, Project Management, ERP reporting

n Decision making, analytical / Negotiation / Communication skills, result oriented, capability to lead a mid-scale team

n Knowledge & Hands-on experience on Oracle, SAP, bFO, Tableau will be given preference

Reporting to: Services Operations Director

Job Location

Gurgaon however profile includes 20% travel to customer locations/Regional offices

Schedule: Full-time
Req: 009DNR