What will you do

• Check/enrich Work Orders to be scheduled in bridge Field Services (bFS)
• Prepare/prioritize the interventions in backlog, based on customer contracts with SLAs, customer availability, spare part and technicians or subcontractors' availability.
• Assign work orders 3 months ahead, combining multiple interventions to the same or nearby locations when possible.
• Communicate proactively with customers, confirming the intervention details and reminding technicians.
• Monitor the smooth execution of the interventions, rescheduling/cancelling if required, remotely supporting technicians on visit/calendar management, maintaining Work Orders data quality.
• Participate in regular meetings with Field Services Execution team, building improvement plan based on weekly/monthly dashboard.
• You will work closely with your colleagues in Global Service Division and our project organization.

What will help you succeed

• Good interpersonal communication and relationship building skills.
• Understanding of impact of Technicians utilization rate and work order management on Profit & Loss
• Understand and communicate scope of work and terms & conditions to Technicians.
• Proactive communication with customers to ensure satisfaction.
• A logistics and structured mindset
• 2-3 years' experience from a similar role

What do we offer?

At Schneider Electric, we are committed to fostering a vibrant and inclusive work culture where every employee is empowered to thrive. As part of our team, you can expect:

• Professional Growth : Access to continuous learning opportunities, mentorship programs, and career development resources to nurture your potential and drive your career forward.

• Innovative Environment : Be part of a dynamic, forward-thinking organization that encourages creativity, innovation, and entrepreneurial spirit as we lead the way in digital transformation and sustainability.

• Work-Life Balance: We value your well-being and offer flexible work arrangements, comprehensive wellness programs, and support to help you maintain a healthy work-life balance.

• Global Impact: Contribute to meaningful projects that address global energy challenges and sustainability, making a positive impact on the world while advancing your career.

• Inclusive Community: Join a diverse and inclusive community where your unique perspectives are celebrated, and your voice is heard, fostering an environment of collaboration and belonging.

Did we get you inspired?

Join Schneider Electric and unlock your full potential! Apply now and embark on an exciting career journey with us. Please submit your application as soon as we will be having ongoing interviews until we have found the right candidate.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.