ASCO Service Engineer (SR) is responsible for providing startup, preventative maintenance and repair services on ASCO equipment located at the customer sites. The SR is required to have a basic understanding of mechanical and electrical systems and components, as well as a fundamental understanding of the tools and processes required to complete system maintenance and repair activities.
Service Representatives are responsible for delivering high quality service and customer satisfaction, as well as, working well with the team and providing support/coverage as per business needs.
Maintenance and repair of Automatic Transfer Switches (ATS):
- Demonstrate basic ATS knowledge, understanding of the sequence of operation and elementary electrical diagrams
- Demonstrate basic knowledge of Power Control System (PCS) operation
- Demonstrate an understanding of single line diagrams
- Demonstrate the ability to independently perform startup on all ASCO ATS models
- Demonstrate the ability to connect and communicate with a laptop to download control panel settings and upload firmware upgrades
- Attend at customer site under the instruction of an experienced Service Representative to receive on the job training for ATS maintenance, ATS troubleshooting, repair and ATS startups
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Service Administration and Reporting :
Demonstrate the ability to learn applicable business systems, complete all administrative responsibilities, and meet established deadlines. This includes but is not limited to,
- Service orders - enter all pertinent job information (e.g., customer, time, actions taken, expenses)
- Business expense and receipt submittal for approval and reimbursement
- Timesheet submission in an accurate and timely manner for approval
- Maintain and perform the annual inventory review accurately and identify replacement parts
- Satisfactory completion of internal safety training
- Execute installation, maintenance and repair on customer installed base
- Identify new opportunities while attending customer sites to promote Services growth.
- Determine when products should be upgraded or replaced
What qualifications will make you successful?
- Strong written and verbal communication skills are required to communicate in an effective and professional manner with internal and external clients
- Ability to work independently without close supervision & also work as part of a team
- Possess and maintain a valid clean driver's license
- Must be willing and able to support the on call roster which may on occasion involve supporting customer sites outside of normal business hours as customer needs dictate.
- Travel is required. Willingness to travel outside of assigned territory, including overnight stays, as necessary to meet customer requirements
- Adhere to the Field Operations Employee Handbook, the Field Safety Manual, and the Fleet Vehicle Policy
- Adhere to ASCO's professional dress code thereby representing ASCO Services appropriately
Complete all training requirements:
- Demonstrate the willingness and ability to complete all on-boarding training requirements and annual technical training / retraining as needed
- Basic Electrical Safety Training
- CPR / First Aid / AED training
- PPE training
- Complete all assigned online training
Education and Experience:
Qualified Electrical Engineer or Electrician. Electrical Power control Systems. Data Centre Projects. Technical Certification or directly related field experience with Automatic Transfer Switches, Power Control Systems, or other low and medium voltage power applications
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