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Service Delivery Manager - New South Wales

AT Schneider Electric
Schneider Electric

Service Delivery Manager - New South Wales

West Pennant, Australia
  • Newly created leadership role with a growing global organisation
  • Utilise your trade background and proven leadership capabilities
  • Sydney location | Permanent position | rewarding package + benefits




About Us



Schneider's purpose is to create impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider we call this Life Is On. Our Mission is to be the trusted partner in Sustainability and Efficiency.

The Opportunity

Our Services team are currently seeking an experienced Service Delivery Manager to be based in Macquarie Park (Sydney). With a focus on Secure Power (think Uninterruptible Power Supply, Batteries, Cooling and Refrigeration), you will oversee a passionate team of specialist Service Representatives within our New South Wales region.

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You will support a growing portfolio across a Customer base that is calling for our expertise. With the opportunity to leverage your specialist technical background and proven leadership capabilities, you will be joining a truly global organisation and will make an Impact on operations within our growing Services business.

This exciting new career opportunity will see you:

  • Utilising your skills and experience to lead a team of Field Service professionals across our growing New South Wales operations
  • Managing team performance, development and ensuring that resources are utilised in a way that enhances delivery as you utilise Schneider tools and adhere to set processes
  • Frequently interacting with our Customers, focusing on account management and the development of new business opportunities within a market that is full of opportunity
  • Collaborating with a variety of key stakeholders to drive Customer outcomes and ensure ongoing growth and success across a variety of emerging markets
  • Playing a key technical role and acting as a role model when it comes to best practice across; systems, internal processes and the utilisation of tools that support a digitally focused organisation
  • Providing regular reporting and insights in relation to; project status, business performance, financials and other key metrics
  • Contributing to workforce planning, the management of Subcontractor resources, involvement in special projects and leading other proactive business improvement initiatives
  • Travel across the Sydney area, regional New Wales and interstate if required


Our ideal candidate will possess:

  • Relevant tertiary qualifications (A Grade Electrical or similar Technical Trade) coupled with proven experience in a similar leadership position
  • Proven leadership capabilities and experienced in managing technical resources, ideally within a similar organisation/market (Services, Maintenance etc.)
  • Sound project management skills and demonstrated skills in operational delivery in support of diverse technical projects and related Customers
  • Intermediate IT skills, with previous experience in analysing data to shape decisions, generating reports and other commentary when required
  • Well-developed problem-solving abilities with a proven ability to navigate complex challenges while driving the implementation of innovative solutions
  • Positive behaviours that support our Values and act as a role model when it comes to HSE
  • Those with additional qualifications (Project Management, Engineering etc.) will be viewed favourably


All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for Interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.

Benefits of Working for Schneider Electric



The list is long but importantly we offer a competitive salary package, access to our employee share plan and salary continuance insurance. Beyond this we have a truly flexible work environment with opportunities to work remotely, on-site at customer locations or in our SMART Macquarie Park office facility, including an on-site gym.

Additionally, we offer all our employees a chance to build your career within our global organization. With our game changing 'Open Talent Market' you have the opportunity to; work on global projects, explore future roles or establish a mentorship to grow your skills. The opportunities are at your fingertips.

  • Flexibility at Work and Global Family Leave
  • Option to participate in our Share Program, with discounts and company contribution for employees
  • Potential opportunity to purchased further annual leave
  • Discounts at major vendors such as Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes
  • Continuous training on Schneider products
  • Exposure to a market leader in sustainability and automation
  • Global support at your fingertips
  • Working in a well-balanced team and inclusive environment

Apply Now! We're a great place to work but we are continually striving to be the best place to work, join us and see how.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Client-provided location(s): Macquarie Park NSW 2113, Australia
Job ID: Schneider_Electric-https://careers.se.com/jobs/79973?lang=en-us
Employment Type: Full Time