About Us:
Our Digital Energy Business creates integrated, multi-layered solutions that specialize in combining building services & intelligent automated systems. Our solutions enable owners and end users (such as Commercial buildings, Hospitals and Universities), to intelligently monitor, meter and control their assets in real time, reducing consumption and improving reliability and quality.
The Opportunity:
Based in Brisbane, we have an opportunity for an individual to join the Schneider team in the capacity of Service Delivery Manager. Reporting to the Regional Services Manager, you will build upon the branch reputation for excellent customer service and satisfaction. You will be leading a team of service technician specialists with application knowledge in the areas of HVAC, Controls, Energy Monitoring, Management and Efficiency, Networking, Access Control, Cyber Security and Systems Integration.
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Your key responsibilities will be:
- Delivery of excellent service across a portfolio of customers
- Engagement with customers to drive satisfaction and outcome from our services including maintenance, callouts, field quotes and small projects
- Leadership of a team of Service Technicians
- Driving team engagement and supporting the development and progression of all team members
- Leading our SAFE First culture and ensuring all team members practice safety at work in line with all expectations, policies, and requirements
- Delivering on key operational KPIs
- Financial management & successful execution of Service Maintenance contracts
Why You:
You are someone who gets excited by innovation. You are a highly driven individual who wants to work for a values based organisation whose solutions are leading edge. You are focused, collaborative and passionate about the work that you do. In addition, you possess the following relevant skills:
- Tertiary/trade qualifications in a services related discipline or Tertiary qualification in business
- Understanding of technical operations of customer's site and offer value-added solutions/proposals for improvement
- Have strong communication skills and will be expected to deliver value propositions
- Support tender submissions, presentations, trainings to both external and internal stakeholders
- Ensure Key Performance Indicators are met across the team
- Excellent report writing and delivery skills
- Sound organisation and time management skills
- Team leadership experience
- High level view of building systems (Preferred)
Benefits of Working for Schneider Electric in this role:
The list is long but importantly we offer a competitive salary package, access to our employee share plan and salary continuance insurance. Beyond this we have a truly flexible work environment with opportunities to work remotely or on-site at customer locations. Additionally, we offer all our employees a chance to build your career within our global organization. With our game changing 'Open Talent Market' you have the opportunity to; work on global projects, explore future roles or establish a mentorship to grow your skills. The opportunities are at your fingertips.
- Full maintained Schneider Electric vehicle.
- Flexibility at Work and Global Family Leave.
- Option to participate in our Share Program, with discounts and company contribution for employees.
- Potential opportunity to purchased further annual leave.
- Discounts at major vendors such as Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes.
- Continuous training on Schneider products.
- Exposure to a market leader in sustainability and automation.
- Global support at your fingertips.
- Working in a well-balanced team and inclusive environment.
We're a great place to work but we are continually striving to be the best place to work, join us and see how!
The next steps:
Are you a Technical Partner? An innovative thinker, knowledgeable in building management systems, passionate about energy efficiency, and looking for new and improved ways to deliver exceptional service to your customers? If so, we want to hear from you.
All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.
Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.