The Service Coordinator role is to schedule Internal FSE's & External Service Partners and parts to fulfill service requirements, these include, Assessments, Start up, PMV, Emergency Callouts. Act as the liaison between customers, internal resource and external service partners/suppliers to meet service delivery requirements.
Essential Functions
- Optimise FSEs allocated time and schedules
- Schedule maintenance, batteries and ad hoc visits
- Manage external partners services
- Schedule Start ups in conjunction with the Project Department
- Ensure customer database is kept up to date
- Coordinate spare parts, delivery and retrieval
- Manage internal and external orders
- Monitor and issue daily reports
- Monitor and Enforce and technical updates needed
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Education - Minimum level Required:
• A good academic education
Experience - Minimum Requirement:
• 2 years Customer Service experience
• Previous company product experienced is a plus.
• Previous coordination roles an advantage
• Awareness / familiarity with electrical terminology and concepts.
• Previous UPS/HVAC product experienced is a plus.
Knowledge & Skills - Required:
• Strong computer skills such as word, excel, Skype, MSFT Teams, email etc.
• Written - ability to communicate in a clear and concise manner with internal and external customers.
• Fluent English is mandatory.
• Strong time management skills
• Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.
• Detail oriented and able to meet deadlines
• Good problem solving skills
• Work both independently and as part of a team
• Tactful and effective at dealing with difficult / irate customers
Other Key Considerations
• Adhere to all Health and Safety directives.
• Adhering to all company's operating and Quality procedures.
• Maintain a professional and flexible attitude towards the company and its customers.
• Ensuring customer satisfaction levels are continually improved.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
"We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability."
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.