The Senior Tech Partner is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to:
Workplace Equipment on site services
- Desk-side support,
- Hardware break and fix
- Warranty Management (vendor and third party contract management)
- IMACD
- Asset Management
- VIP Support
- Stock level Management
- Non Catalogued Onsite Services (Non Standard Service Requests)
Infrastructure Equipment on site services
- Eyes and Hand Support
- Escort Services
- Non Catalogued Onsite Services (Non Standard Service Requests)
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IT Project Management
- Experience in leading IT projects related to network, data centers, servers, office moves, applications and end users.
#LI-EA1
Qualifications
• Governance and management of vendors.
• Min 6-7 years Technical Support Experience
• SCCM, AD, McAfee, MS Outlook, Office 365.
• Needs to be continually learning the latest platforms and technology tools.
• Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web
development, app development, cloud computing, etc.).
• Excellent verbal and written communications skills.
• Excellent research, analytical, and problem-solving skills.
• Innovative and creative.
• Experience in project management.
Schedule: Full-time
Req: 0097V1