Team Leader for Building Advisor & Services team
Manage the teams providing services for Digital Building customers, Schneider Electric country teams and service partners.
Services Include
• Building Advisor deployment (Digital twin creation and connectivity)
• Recurring services (Task identification, Notification & influence implementation)
• Global QA for deployments done by multiple hubs.
Location: to be based at Bangalore, Hybrid working.
Activities include:
Stakeholder management: Across countries, category management, account teams, LOB, external customers
Team management: Ensure team is motivated, trained and equipped to effectively deliver the services, with adequate coverage.
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Tools and processes: Track and drive continuous improvement in both quality and efficiency, including ongoing development of tools, processes, training materials.
Main KPIs:
• Customer satisfaction (internal and external)
• Service, deployment and internal KPIs met - On time delivery, quality, efficiency, utilization, and cost recovery.
• Staff satisfaction, retention, and skill level improvement.
• Continuous improvement in all key areas of delivery.
Education: Bachelors /Master's degree in one of the related discipline. (e.g. Mechanical, Electrical, Electronics)
Diploma /Degree in Management will be an added advantage.
Work Experience
• Proven track record in customer services
• Experience in leading large scale building automation projects including installation, commissioning of building cooling systems ( Chiller , HVAC etc..)
• Go getter, Evidence of innovative thinking, ability to take risks.
• Experience in building services. This could include HVAC, BMS, Electrical engineering, service, fault finding or commissioning
• Setting and tracking KPIs, performing analysis of results and identifying opportunities for improvement.
• Identifying and implementing improvement projects.
• Experience in communicating in a global environment, experience in communicating technical concepts to internal or external customers, both verbally and in writing.
• Experience in working with global customers, managing teams in multiple countries will be an added advantage.
• 8 to 10 years of Industry experience, with a minimum of 3 years as people manager.
• Experience in implementing Energy efficiency improvement projects will be an added advantage.
Qualifications
Education: Bachelors /Master's degree in one of the related discipline. (e.g. Mechanical, Electrical, Electronics)
Diploma /Degree in Management will be an added advantage.
Work Experience
• Proven track record in customer services
• Experience in leading large scale building automation projects including installation, commissioning of building cooling systems ( Chiller , HVAC etc..)
• Go getter, Evidence of innovative thinking, ability to take risks.
• Experience in building services. This could include HVAC, BMS, Electrical engineering, service, fault finding or commissioning
• Setting and tracking KPIs, performing analysis of results and identifying opportunities for improvement.
• Identifying and implementing improvement projects.
• Experience in communicating in a global environment, experience in communicating technical concepts to internal or external customers, both verbally and in writing.
• Experience in working with global customers, managing teams in multiple countries will be an added advantage.
• 8 to 10 years of Industry experience, with a minimum of 3 years as people manager.
• Experience in implementing Energy efficiency improvement projects will be an added advantage.
Schedule: Full-time
Req: 00933F