Role: Senior Technical Partner
Responsibilities:
1. Primary point of contact and trusted advisor for business leaders, understanding their technical needs and aligning them with IT services and solutions.
2. Collaborate with business units to identify opportunities where technology can drive innovation, improve processes, and create business value.
3. Act as a liaison between business units and IT, translating business requirements into technical solutions and ensuring successful implementation.
4. Provide on-site technical support to end users, addressing hardware, software, and network issues in a timely and professional manner.
- Collaborate with the IT team to escalate complex issues and ensure timely resolution.
- Educate and assist users in utilizing IT systems and applications effectively.
- Ensure compliance with IT security policies and best practices, including data protection and access control.
- Document and maintain records of IT support activities, issues, and resolutions.
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Qualifications
Mandatory:
1. More than 3 years of experience in providing technical support to end users, senior management and executives.
2. Excellent communication, problem-solving and customer service skills are essential.
3. Solid background in Network infrastructure and IT security.
4. Had experience in SAP deployment project.
5. able to understand the relationship of SAP master data and module.
6. Had experience in either or all of the following activities.
- Project management
- Business Process flow creation
- define business request.
- Data migration
- system test with the other applications
- User Training
7. Proactive attitude in collecting relevant information within the organization.
Nice to have:
8. PMP, Prince2 or the other project management skill
9. SAP S4/Hana module certification
Not required
10. programming skill
11. SAP Basis skill (performance tuning, backup. sizing etc...)
Schedule: Full-time
Req: 00952P