Senior General Manager - Digital Buildings Services Operations

Job Title: Senior General Manager - Digital Buildings Service Operations Leader
Location: Gurgaon or Bangalore

Role Overview: The Senior General Manager - Digital Buildings Service Operations Leader is a pivotal role responsible for the strategic oversight and operational management of all Digital Building Services Operations. This includes key areas such as Ecocare, Modernization, Tendering, and the Customer Success Manager team. The role requires a visionary leader who can drive operational excellence while ensuring high levels of customer satisfaction. The incumbent will lead a diverse team of over 65 employees, fostering a culture of innovation, collaboration, and continuous improvement.

• Strategic Oversight: Provide strategic direction for Digital Buildings Services Operations, aligning departmental goals with corporate objectives.
• O perational Efficiency: Identify and implement best practices to enhance operational processes, ensuring efficiency and effectiveness across all service offerings.

• Leadership Development: Recruit, train, and mentor a high-performing team, fostering an environment that encourages professional growth and innovation.
• Performance Management: Establish clear performance expectations and conduct regular performance reviews to drive accountability and continuous improvement.

• Initiative Planning: Develop and execute strategic plans for Ecocare and Modernization initiatives aimed at enhancing service delivery and exceeding customer expectations
• Market Analysis: Conduct thorough market analysis to identify emerging trends, competitive landscape, and customer needs to inform strategic decision-making.

• Proposal Management: Oversee the entire tendering process, ensuring the development of competitive, compliant, and profitable proposals that align with customer requirements and Schneider Electric's strategic goals.
• Stakeholder Collaboration: Work closely with cross-functional teams to gather insights and data necessary for successful tender submissions.

• Engagement Strategies: Lead customer success initiatives to ensure high levels of customer engagement, satisfaction, and retention through proactive relationship management.
• Feedback Mechanisms: Implement robust feedback mechanisms to capture customer insights and integrate them into service improvement strategies.

• KPI Development: Establish and monitor key performance indicators (KPIs) to assess operational success and customer satisfaction levels.
• Data-Driven Adjustments: Utilize data analytics to make informed decisions and adjustments to strategies and operations as necessary.

• Cross-Functional Alignment: Collaborate with sales, marketing, and product development teams to ensure integrated service offerings and alignment of strategies across the organization.
• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders to facilitate effective communication and collaboration.

• Financial Oversight: Manage departmental budgets effectively, ensuring operational costs are controlled while achieving service excellence and profitability.
• Resource Allocation: Optimize resource allocation to maximize operational efficiency and service delivery.

• Innovation Promotion: Foster a culture of continuous improvement by identifying opportunities for innovation and efficiency in service operations.
• Change Management: Champion change initiatives that enhance service offerings and operational processes.

• Digital Building Technologies: Strong understanding of digital building technologies and services, including IoT, smart buildings, and energy management systems.
• Project Management: Proficiency in project management methodologies and tools, ensuring successful project execution.
• Tendering and Contract Management: Extensive experience in tendering processes and contract management.
• Customer Success Metrics: Knowledge of customer success strategies, metrics, and best practices.

• Leadership Skills: Proven ability to inspire and motivate a diverse team, driving performance and engagement.
• Communication Skills: Excellent communication and interpersonal skills, with a talent for building strong relationships with stakeholders at all levels.
• Strategic Thinking: Strong strategic thinking capabilities with a results-oriented mindset, focused on achieving business objectives.
• Problem-Solving Abilities: Exceptional problem-solving skills, with a focus on innovative solutions and overcoming challenges.
• Adaptability: Ability to adapt to change and demonstrate a commitment to continuous learning and growth.