The Business Process Expert (BPE) manages relationship with all related Business Units (BUs) in France for Finance Functions as the representative from Schneider Digital.

The BPE ensures operational management for IT across France by managing the ecosystem of external vendors and internal teams.

Your key responsibilities as a BPE for the assigned applications in your perimeter (SAP and others) :

• Drive an effective and efficient support process in close collaboration with our vendors to the benefit of our business stakeholders
• Manage the IT demands in accordance with the overall IT Schneider Digital Strategy
• Participate in global projects across Region Europe. Ensure local involvement as well as local adoption of the solution
• Provide functional specification of smaller change request. Be the bridge between Business and our partners/vendors.
• Establish good relation with Stakeholders and Key Users within own perimeter

• Operations
  • Ensure operational stability as well as operational efficiency across the support model
  • Drive an effective support process
  • Accountable for critical incidents management
  • Manage operational and functional lifecycle of IT subject in a perspective of end to end business processes

• Enhancements
  • Follow and manage local project or enhancement realization. Clarifies needs expressed by users, do a first validation of request (looks for alternative on standard solution, verify compatibility with core process and solution).
  • Transforms the user request into a demand understandable by solution partner (i.e. functional specification)
  • Follow up on quality and test of final solution both with vendor/solution and business partner

• Local and Global Projects
  • Deliver local and global projects within the DevOps scope (Finance and Controlling)
  • Prioritisation of projects and activities to fit Schneider Digital priorities, taking input from the various Zones
  • Manage and challenge project demands from business, ensure they are driven forward either by use of suppliers or other Schneider Digital teams
  • Work closely with global capabilities owners
  • Follows up and understand new evolutions within perimeter to be promote re-use of functionality available, communicate on change information's

• Supplier management
  • Be the contact person for supplier (DTC team) within FICO activities

• Stakeholder management
  • Be an integral part of the business, establishes sound relationship to functional key users and other key stakeholders (e.g. senior management, site mgt.)
  • Ensures that business needs are correctly taken into account by others teams/vendors, follow up realization, provide regular report on demand
  • Setup regular Service Follow up meeting with Business
  • Provide information about new evolutions/projects/enhancements
  • Follow up action plan to address issues and business needs

• Application Management Ownership
  • Secure and master application management and ownership including the technical debt reduction
  • Assure data quality, knowledge of costs and L2 support.
  • Maintain key documentation in our app repository. High level architecture diagram, link to documentation in central place, clear contact & escalation matrix & constant control for inflow of new application

• Academic degree from a technical university, an MBA, or an engineer degree in information systems management
• Knowledge in financial processes (finance and controlling)
• Minimum 5 years of hands-on experience with SAP system in a fast-moving, highly-critical, enterprise application environment
• Significant experience and knowledge of systems design, test and implementation
• Experience and background in financial processes in a medium size/ large company
• Ability to describe/translate business requirements into IT requirements
• Understanding of transversal processes
• Skills with SAP ECC and ideally S/4HANA
• Broad IT knowledge and experience
• Solid knowledge and understanding of ITIL best practice and can convert this into improvements for daily operations
• Coordination of resources, leading small teams
• Previous experience from similar industries is an advantage

• Self-driven, operationally experienced Business Relationship Manager with a can-do attitude.
• Strong relationship builder - both internally in Schneider Digital and business as well as with external partners
• Excellent Communication skills, professional courtesy, keeps calm at stress levels
• Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources
• Has experience working with others on a global basis
• Willingness to learn more about IT, technologies, SAP/ERP
• Challenge demands/requests

• • Fluent in French (written and verbal)
  • Fluent in English (written and verbal) - coordinate with people in different countries (multi cultural)