Key Responsibilities:

• Provide Level 1 support for sales organizations' inquiries, approvals, and issues, ensuring a swift and effective resolution.

• Conduct basic level training sessions for the sales teams, sales excellence, and sales compensation to enhance their proficiency with the sales tool.

• Assist as a secondary liaison to the Sales Technology Program Manager to help facilitate effective communication and collaboration.

• Assist in the creation and maintenance of training materials and support documentation, including but not limited to user guides/training, release notes, yearly campaign process, FAQs, etc.

• Assist in the creation of business user stories, prioritization of user stories & prioritization technical fixes.

• Collaborate with SE digital on user acceptance testing (UAT) planning and testing. Work with the business to meet acceptance criteria prior to technical releases.

• Monitor tool performance and report on usage and feedback to aid continuous improvement efforts.

• Assist/Lead in data cleaning & maintenance as required by the users and as expected as outputs of the process.

Qualifications:

• Proven experience in technology support or a related field.

• Strong understanding of process management and technology.

• Strong ability to understand and work with data.

• Excellent communication and interpersonal skills.

• Ability to provide training and support in a clear and concise manner.

• Team-oriented with a collaborative approach to problem-solving.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer. Click to find out more about working with us: http://se.com/mx/carreras

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.

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Qualifications

Job Title: Sales Technology Program Administrator (Anaplan)

Job Description: We are seeking a dedicated Sales Technology Program Administrator to join our dynamic team. In this role, you will be the frontline support for our sales tool, providing level 1 support and basic training to ensure our sales team can fully leverage the technology to drive success.

Key Responsibilities:

• Provide Level 1 support for sales organizations' inquiries, approvals, and issues, ensuring a swift and effective resolution.

• Conduct basic level training sessions for the sales teams, sales excellence, and sales compensation to enhance their proficiency with the sales tool.

• Assist as a secondary liaison to the Sales Technology Program Manager to help facilitate effective communication and collaboration.

• Assist in the creation and maintenance of training materials and support documentation, including but not limited to user guides/training, release notes, yearly campaign process, FAQs, etc.

• Assist in the creation of business user stories, prioritization of user stories & prioritization technical fixes.

• Collaborate with SE digital on user acceptance testing (UAT) planning and testing. Work with the business to meet acceptance criteria prior to technical releases.

• Monitor tool performance and report on usage and feedback to aid continuous improvement efforts.

• Assist/Lead in data cleaning & maintenance as required by the users and as expected as outputs of the process.

Qualifications:

• Proven experience in technology support or a related field.

• Strong understanding of process management and technology.

• Strong ability to understand and work with data.

• Excellent communication and interpersonal skills.

• Ability to provide training and support in a clear and concise manner.

• Team-oriented with a collaborative approach to problem-solving.

Schedule: Full-time
Req: 00941O