Returns and Post-Sales support Agent

• Assist customers in processing returns, according to company policies and procedures.

• Provide post-sales support, addressing customer questions and concerns regarding product usage, warranties, and technical assistance.

• Work closely with the logistics and warehouse teams to coordinate return shipments and monitor return processes to ensure timely resolution.

• Document all customer interactions, pre-sales, returns, and post-sales support activities accurately in BFO.

• Collaborate with cross-functional teams to identify and address product quality issues and customer feedback

Skills and attributes:

• Digital citizenship/PC Skills - at least basic level is essential (Microsoft Teams, bFO, SAP, MYSE etc)

• Previous experience in customer support or sales is desirable

• Working knowledge of basic electrical products an advantage.

• Ability to multitask (logging queries while speaking with customers)

• Strong interpersonal skills and professional standard of written and verbal communication skills

• Ability to work on own initiative, but also as part of a team

• Flexible approach with the ability to adapt to change and learn new skills quickly

• Time management skills, with the ability to manage fluctuating workloads calmly and effectively

• Previous CRM experience an advantage

Join our team as an Inbound, Returns and Post-Sales Support Agent and contribute to delivering exceptional pre- and post-sales experiences for our customers. If you are dedicated to providing outstanding support and have a passion for post-sales processes, we encourage you to apply and be a valuable part of our team!

Location: Telford Hybrid - Working on site Tuesday-Thursday

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

"We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability."

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Learning Portal and much more.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.