• Represent the voice of customer and drive the customer centricity within the entity
• Run CS&Q related & the Product Return Management Drive Quality Excellence in Supply Chain and the relevant quality programs and methods to ensure continuous improvement
• Consolidate all Non-Quality Costs and drive improvement actions
• Contribute to the Tailored Supply Chain implementation Implement the Schneider quality policy, the Global directives and policies define CS&Q roles, targets and objectives within the entity
• Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being
资格
Key Systems
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• Working knowledge of Microsoft Office Suite
• Quality improvement tools, techniques & models • Statistical quality techniques and analysis Education
• English B2 Experience Level
• 8 years relevant experience - Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods
时间表: 全职
请求编号: 008EVM