About Schneider

Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

Job Brief

We are looking for an experienced Quality Manager to ensure our transactional products and services such as Secure Power and Industry Automation Business to meet our customers' expectations for all necessary requirements.

Schneider Electric Japan is expanding our offers and their operation and maintenance services to cover from power system to building, data center and industry sectors.

• Solve customer complaints fast and effectively for transactional products of Secure Power and Industry Automation business segment.
• Determination of recurrent and severe customer issues, their containment, review of root cause analysis, the correction and the prevention. Judge the effectiveness of correction and prevention. If the effectiveness is not sufficient, support the deeper analysis and more robust countermeasure with Line of Business and manufacturing plant
• Ensure root cause analysis and preventive action are taken from Line of Business and manufacturing plant regarding to design, manufacturing and supplier quality issues
• Collaborate with other organizations to contain, correct, and prevent problems affecting customers, in order to solve the issues quickly.
• Communicate to the customer as complaint manager: Develop the communication strategy to customer for product quality issues with technical expert ( TEX) report.
• The position may visit the customer to verbally explain the report when requested.
• Ensure execution of Quality Management System based on ISO 9001 requirements
• Escalate customer issues that should be prioritized as customer major issue to senior leadership and right organization whenever needed and supports collaborative resolution in the customer's best interest.
• Ensure all customer issues are regularly analyzed to identify top issues and launch continuous improvement (CI) projects to prevent them and report senior leadership and internal stakeholders.
• Lead execution of containment actions (XA) for known problems
• Secure safe and healthy work environment for QA team members including supporting 5S
• Cost management of non-quality issues
• QA team resource planning

• Minimum 5 years experience in design or quality assurance of electric products, (the experience of UPS, industrial cooling products as well as factory automation products such as HMI, PLC, Inverter, Industrial PC, and relates software.
• Minimum 5 years of experience to deal with quality issues with customers and proven record on solving critical quality issues.
• Minimum 3 years of proven people management experience
• Understand and leverage Quality Management System based on ISO 9001 to ensure product and process quality for Japanese customers.
• Bachelor or master's degree in electrical or Electronics Engineering, or equivalent.
• Having a necessary level of facility's requirements and be familiar with industry best practices, customer nature and customer requirements on product and process quality.
• Verbal and written English communication skills to work with Global Offer Creation Center and any other regional stakeholders with business level English with strong influence skill and global mindset.
• Multicultural skills and respect to diversity and inclusion
• Integrity and leadership to encourage team members and other internal stakeholders to solve the issues for customer