Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?
At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.You will be empowered in 3 different areas: (i) support and deliver Quality Excellence to customers, (ii) fast and effective resolution of customer quality for all product rang, and (iii) determine recurrence and severity of customer issues, support containment, root cause analysis, correction, and prevention actions in country.
Want more jobs like this?
Get Business Operations jobs in Kuala Lumpur, Malaysia delivered to your inbox every week.
What will you do?
- Handle customer quality inquiries and issues to eliminate dissatisfaction
- Manage a reliable process is operating to solve customer quality complaints fast and effectively including warranty returns and replacements.
- Escalate customer issues to the right organization when needed and support collaborative resolution in the customer's best interest.
- Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them
- Collaborate with other organizations to contain, correct, and prevent problems
- Coordinate execution of containment actions for known problems
- Usage of Issue to Prevention (I2P) process and systems to drive fast resolution
- Facilitate the handover process from projects team to quality and services team with proper documentation and installed based information.
- Conduct site visits and meet customers to address complaints and present resolutions
- Coordinate and follow up with factory and experts for resolution
- Review Technical Analysis report before presenting to customers
What qualifications will make you successful?
- Degree in Engineering
- Customer Oriented mindset - experience in handling customer inquiries
- Good coordination and problem-solving skills
- Good analytical skills
- Multicultural skills
- Communication and presentation capabilities
What's in it for me?
- Flexible work arrangement - flexi-hours, office hoteling
...and more!
Let us learn about you! Apply today.
Why us?
At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.
We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.
We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.
If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.
Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.
34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.