Customer Care Quality Leader
Join our dynamic team as a CC Quality Leader and you will be the leader of the Quality System in the Customer Care Center (NAM) and the main partner of the Continuous Improvement Leaders in the NAM Customer Transformation team.
Great people make Schneider Electric a great company.
What do you get to do in this position?
• As valued member of our organization, you will work closely with the Customer Care Center (CCC) leaders to shape and implement an innovative quality strategy that takes our services to new heights.
• Collaboration is at the heart of what we do, together we will map and document our internal processes. Standardizing and optimizing our audits, you will pave the way for exceptional quality and efficiency.
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• As a true catalyst for positive change, you will partner with our Continuous Improvement and CCC leaders to identify inefficiencies, redundancies and wasteful practices that may hinder our progress. You will drive impactful changes, streamlining our processes.
• Joining our team means being part of a larger network of talented individuals across different HUBs, you will collaborate with our peers sharing best practices and collectively standardizing processes to ensure consistency and transparency.
Qualifications
We believe in the power of diversity and inclusion, and we know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position. Your unique perspectives and experiences will enrich our team and contribute to our success.
This job might be for you if you have:
• Demonstrated leadership and negotiation skills to drive initiatives and achieve desired outcomes.
• Proficiency in design thinking and collaborative problem-solving approach to enable innovative solutions to complex challenges.
• Ability to organize and facilitate meetings and workshops, foster productive discussions and inclusive participation.
• Bachelor's degree in engineering, Business, or related field.
• Proven background in the industry, demonstrating expertise and ability to thrive in this role.
• Preferred experience in Project leadership.
• 3 Years in the Customer Care Center or Quality area.
• Speak, read, and write English fluently.
• Quality backgrounds in Quality Management System, Quality Audits, and ISO standards are desirable.
• Greenbelt Certification is a plus.
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.
APPLY NOW
You must submit an online application to be considered for any position with us. This position will be posted until filled. It is the responsibility of each employee to inform your manager that you're applying for a new internal opportunity. If you are not selected for an interview, you will receive electronic notification; you are not guaranteed a call from the recruiting team.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Schedule: Full-time
Req: 0096QD