Job Description for Quality Assurance Specialist (CMMi) with Schneider Electric India
Work location: Bangalore (Hybrid)
Schneider Electric (SE) is the global specialist in energy management and automation. SE develops connected technologies and solutions to manage energy and process in ways that are safe, reliable, efficient and sustainable. SE provides an integrated approach, designed for the reality of digital economy (Plant-to-Plug). The versatile product portfolio addresses all energy needs of industries as well as residential.
About the Group, Schneider Digital (SD): All IT needs for SE are managed by a group called Schneider Digital (SD); spread across 303 locations in 60 countries with a headcount of over 2300.
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About the role: There are various Business and Digital transformation initiatives within Schneider Digital for delivering required outcomes. This role's pivotal responsibility would be to lead Quality initiatives across the SD organization, taking up complete end-to-end ownership of Quality Management, right from understanding Business pain-points to showcasing the continuous improvement.
Qualifications & Certifications
1. Engineering Graduate or Master of Computer Applications (MCA) or Master's in Business Administration (MBA)
2. Certified in one or more Quality certifications viz. - CMMi, Six Sigma, CSM, ITIL, SAFE Agile, etc.
Required Skills (Must have) along with necessary industry experience
Functional
1. 8 - 11 years of Quality / SQA experience, working in the IT organization of MNCs
1. Must have hands-on experience in defining & Implementing CMMi (preferably 2.0) for an IT organization
2. Manage external & internal Assessments & Audits
2. Experience in leading Quality / Transformation / Strategic / Six Sigma Projects
3. Go-to-person for all Quality related information
4. Coordinating the overall governance for the quality initiatives & certifications
5. Should have knowledge of all IT processes including SLA management, Issue tracking, conducting CIM & P1 Process Audits, documenting RCAs and actions, Tracking & Reporting Delivery KPIs
6. Experience in ISMS is an added advantage especially hands-on experience in BCP & DR
7. Must be experienced in working with tools such as Service Now & Tableau
8. Capture, Monitor & Analyze Performance KPIs for the delivery organization and report key insights that'll help improve the efficiency & performance
9. Should be able to challenge the existing Quality Service Catalogue and suggest improvements and possible new areas to take the QA team to the next level
10. Should have good knowledge of SDLC and various Software development frameworks (Agile, Iterative, DEVOPS)
11. Should have the ability to conduct Trainings on all Quality-related tools & processes
12. Experience in managing senior stakeholders
General
1. Total experience of 5 - 9 years, with excellent communication and coordination skills.
2. Self-motivated, positive attitude and ability to inject optimism
3. Ability to challenge status quo and lead discussions in the right direction
4. Experience of working in a highly matrixed organization
5. Ability to collaborate with various teams locally and globally
6. Ability to influence without authority
7. Ability to articulate thoughts and ideas clearly
8. Excellent interpersonal skills, ability to negotiate the best things for the organization
9. Experience in managing partners, consultants and suppliers
10. Crisis, conflict, issues management skills
11. Eye for detail as well as understanding of the big picture
12. Ability to work with ambiguous information
13. Foresight and ability to plan with little or no information
Essential Day-to-Day Responsibilities:
1. Accountability & end-to-end responsibility of CMMi Definition & Implementation
2. Engage in all the activities related to external CMMi Assessment & Audits
3. Define QMS for the organization
4. Collect the project & RUN metrics to identify the deviations; derive insights & inferences
5. Tracking and following up the action items at a project/org. level
6. Ensure all quality requests are addressed in a timely manner with optimal solution
7. Conducting regular trainings on processes
8. Effectively plan & organize work to deliver consistent results
9. Ensure regular and optimal communication with all stakeholders
Shift Timings -
- Regular IST Time zone - Day shift
- 2 Days working from Office is a must
Qualifications
About Us
Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .
Great people make Schneider Electric a great company.
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY
Schedule: Full-time
Req: 0098N1