What will you do?
- Ensure the E2E quality of a defined product portfolio and the efficient application of related CS&Q directives
- Continuously monitor and improve the offer quality performance
- Analyze field failure information and customer feedback and collaborate with the relevant internal stakeholders e.g., R&D, Global Customer Support, Expertise Centers and GSC to identify areas for improvements in the design, manufacturing, and delivery of the defined product portfolio
- Initiate, assign, and manage PRBs (problem investigations) to understand the root cause of field quality problems, and drive their progress through the 8D problem solving process, while giving highest priority to offer safety issues
- Ensure the prioritization of corrective and preventive actions in the backlogs
- For offer lifecycle projects, establish the project quality plan with appropriate quality targets and lead its execution to ensure built-in offer quality
- Guarantee that the Voice of Customer is well collected and analyzed to provide robust and ranked customer requirements to the project team and all customer requirements are considered throughout the development process
- Ensure, that risk identification, assessment and mitigation plans are well managed inside the projects, anticipate and provide visibility on any product or project risks and alert accordingly
- Assist the project manager/release train engineer on animation and decision-making processes in stage gate preparation, report and action follow-up, act like a Co-Pilot
- Support and coach the project/agile release train teams on methods and quality tools
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What skills and capabilities will make you successful?
- Engineering degree
- Professional experience in the field of Quality / Customer Support in an industrial environment
- Experience with HVAC-R solutions is an advantage
- Quality methods (8D, 5 Why, Pareto, Isochronous, xFMEA, risk analysis, ...) and
related quality processes - DfSR experience would be appreciated
- Expertise in offer lifecycle processes and project management
- Profound knowledge of the Scaled Agile Framework (SAFe) as well as Statistics / Six Sigma
- Experience in handling multiple problems/tasks and working in cross-functional project teams
- Ability to lead and influence
- Excellent analytical and problem-solving skills
- Strong communication skills in English, additional languages (Italian, German, French...) would be a plus
What's in it for you?
- Permanent contract;
- Flexibility on the job;
- Exciting work in an international company, with opportunities to lead and contribute to various projects by collaborating with cross-regional teams;
- Special training tailored to your needs and career goals;
- Development opportunities based on clear career paths to grow through experience and exposure;
- An environment where employees have equal opportunity to reach their full potential, depending on performance and personal aspirations;
- Comprehensive family leave program;
- Company canteen;
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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