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We are looking for a Product Application Engineer (M/W) who works for the EMEA region, reporting to our office in Hoofddorp, Netherlands .
Yo ur meaningful purpose
This is a newly developed position accountable to support at an EMEA level the service events at a Schneider Electric critical data center account.
You will be responsible for the in-depth understanding and technical knowledge pertaining to power supplied equipment and how this equipment functions within the data center.
Normal support will be remote with hands-on site visit and support as required.
This position will share and provide technical instruction and guidance to new and less experienced Field Service Representatives via remote or on-site, as well as analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.
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What will you do?
- Regional remote support of the local Field Service Representatives in country during commissioning, start-up, warranty, and maintenance.
- Solve technical issues raised by Field Service Representatives in country.
- Escalate to other technical support level within the company when needed.
- Understanding and use of the clients commissioning portals for documentation and processes.
- Coordination with local, regional, and global service teams for successful execution of client's data centers.
- Comply with Safety and cyber security policies, practices and procedures.
- Perform Startup/Commissioning on Schneider Electric's power product.
- Perform Preventive, scheduled and unscheduled Maintenance on equipment based on critical nature.
- Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer.
- Analyze and explain reports results to customers and management.
- Understand scope of work, respect time to perform job and ensure full traceability (change order etc..)
- Support planners, coordinators, project manager to get good customer site condition understanding.
- Escalate quality or technical issue detected on field.
- Advise customers on different opportunities to optimize its install base and create lead generation business opportunities.
- Perform basic audits of customer's power equipment for upgrades or directed changes by regional teams.
- Perform Field Services Operations by providing best in class customer experience and promote Schneider Electric signature.
What quali fications will make you successful?
- Fluent in English.
- Associate degree or higher in in electronics/electrical/mechanical.
- At least 6 years of proven experience as a Field Services Representative.
- High technical capabilities to service, install and repair power supplied equipment, resulting from several years in a similar role.
- Able to traverse grounds and buildings under construction to inspect infrastructure and equipment installations, start-up, and commissioning.
- Willing to travel within EMEA up to 20 weeks of the year.
- Clear communication skills to help support the country service teams.
- Ability to deal with customers where tact may be required to maintain a continuing harmonious relationship.
What's in it for me?
- You are part of a leading global player that actively contributes to sustainability and care for the planet;
- Endless development opportunities through the online learning offer of 10,000+ e-learnings across various domains;
- An organization that is committed to ensuring that its employees are seen as the 'best recognized professionals' in our industry;
- Attention to Wellbeing through training and a Wellbeing Week;
- The ability to ensure a good work-life balance (watch our global family leave Youtube video for more information);
- Diversity is of paramount importance to us. As an organization, we are therefore honored to have been included in the list of 'Bloomberg Gender-Equality' in 2018 and also to have achieved first place within the industrial sector of 'Equileap Top 200 Gender Equality'.
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Let us learn about you! Apply today .
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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