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We are looking for a Product Application Engineer (M/W) who works for the EMEA region, reporting to our office in Hoofddorp, Netherlands .

Yo ur meaningful purpose

This is a newly developed position accountable to support at an EMEA level the service events at a Schneider Electric critical data center account.

You will be responsible for the in-depth understanding and technical knowledge pertaining to power supplied equipment and how this equipment functions within the data center.

Normal support will be remote with hands-on site visit and support as required.

This position will share and provide technical instruction and guidance to new and less experienced Field Service Representatives via remote or on-site, as well as analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.

• Regional remote support of the local Field Service Representatives in country during commissioning, start-up, warranty, and maintenance.
• Solve technical issues raised by Field Service Representatives in country.
• Escalate to other technical support level within the company when needed.
• Understanding and use of the clients commissioning portals for documentation and processes.
• Coordination with local, regional, and global service teams for successful execution of client's data centers.
• Comply with Safety and cyber security policies, practices and procedures.
• Perform Startup/Commissioning on Schneider Electric's power product.
• Perform Preventive, scheduled and unscheduled Maintenance on equipment based on critical nature.
• Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer.
• Analyze and explain reports results to customers and management.
• Understand scope of work, respect time to perform job and ensure full traceability (change order etc..)
• Support planners, coordinators, project manager to get good customer site condition understanding.
• Escalate quality or technical issue detected on field.
• Advise customers on different opportunities to optimize its install base and create lead generation business opportunities.
• Perform basic audits of customer's power equipment for upgrades or directed changes by regional teams.
• Perform Field Services Operations by providing best in class customer experience and promote Schneider Electric signature.

• Fluent in English.
• Associate degree or higher in in electronics/electrical/mechanical.
• At least 6 years of proven experience as a Field Services Representative.
• High technical capabilities to service, install and repair power supplied equipment, resulting from several years in a similar role.
• Able to traverse grounds and buildings under construction to inspect infrastructure and equipment installations, start-up, and commissioning.
• Willing to travel within EMEA up to 20 weeks of the year.
• Clear communication skills to help support the country service teams.
• Ability to deal with customers where tact may be required to maintain a continuing harmonious relationship.

• You are part of a leading global player that actively contributes to sustainability and care for the planet;
• Endless development opportunities through the online learning offer of 10,000+ e-learnings across various domains;
• An organization that is committed to ensuring that its employees are seen as the 'best recognized professionals' in our industry;
• Attention to Wellbeing through training and a Wellbeing Week;
• The ability to ensure a good work-life balance (watch our global family leave Youtube video for more information);
• Diversity is of paramount importance to us. As an organization, we are therefore honored to have been included in the list of 'Bloomberg Gender-Equality' in 2018 and also to have achieved first place within the industrial sector of 'Equileap Top 200 Gender Equality'.