Responsible for providing first-line technical support to non-Secure Power business and their end-users. The role involves troubleshooting, providing technical guidance, and ensuring customer satisfaction. The agent will be expected to possess a strong understanding of SE's non-Secure Power products under the Industrial Automation, Energy, Home & Distributions LOBs.
Duties and Responsibilities
Provide general technical support for customers, particularly regarding technical information on products,prices, discounts, and application information during the pre-sales & after sales process. Take ownership and ensure customer satisfaction before closing the request. Detect all opportunities to serve the customerwhile addressing customer support requests.
Want more jobs like this?
Get Software Engineering jobs in Indang, Philippines delivered to your inbox every week.
• Offer selection/cross-references for products, ensuring that clients receive the most suitable options for their specific needs
• Provide assembly and installation instructions for the products, guiding clients through the process
• Perform configuration and commissioning of products to ensure that they are set up correctly
• Troubleshoot hardware and software issues, providing solutions and guidance to clients
• Test and simulate real case scenarios to identify and solve potential issues
• Provide engineering competency, offering expert knowledge and guidance to clients and colleagues
Qualifications
• Candidate must possess a Bachelor's Degree preferably in Engineering (EE, ECE, CPE) or equivalent experience.
• With at least 3 years of working experience in the related field specializing in Technical Support or equivalent from a Call Center environment.
• Experience / Knowledge of personal computers required.
• Experience with network operating systems preferred.
• Demonstrated ability to understand and explain technical information.
• Ability to solve customer problems via telephone.
• Excellent verbal and written communication skills.
• Fluent in English communication.
• Willing to work in Cavite on day shift.
Schedule: Full-time
Req: 009D4L