You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

Great people make Schneider Electric a great company.

The Service Order Manager (SOM) manages the end to end customer experience as it relates to service projects to ensure on-time completion and the highest level of satisfaction.

This position will act as the primary point of contact for our customers and is responsible for initiating, planning, executing, controlling and ultimately closing customer interactions throughout the project. They are further responsible for confirming customer requirements - which typically includes drawings, specifications, scopes of work, all related project documentation and any special job site needs. The SOM will be responsible for any customer-facing communication and maintaining detailed tasks and notes in the Work Order.

Primary Responsibilities

To perform this job successfully, you must be able to satisfactorily perform each of these duties:

• Elicit regular feedback from customers with the goal of maintaining solid relationships . Develop and maintain a fundamental knowledge and understanding of Schneider Electric products, processes and terminology to effectively communicate with customers regarding these aspects of our business.
• Receive, manage and review all order handoffs from inside sales
• Assign work priorities, ensure job materials have been ordered, tracked and received. Ensure proper labor and resources are scheduled for each job
• Serve as the primary contact and liaison between service staff and internal and external customers and sub-contractors. Communicate schedule conflicts, delays, or changes with customer and appropriate service and sales staff
• Scheduling of the FSRs in an assigned territory, identify and assign Lead FSR as needed
• Scheduling Outside Labor - internal and external, proactively work with 3 rd party companies and other Service Territories to obtain needed manpower and resources
• Work with PSM to insure FSR qualifications meet the requirements of the Service Territory
• Monitor job costs and escalate issues to PSM for work that does not appear to be valid or within approved cost guidelines
• Manage Work Orders from beginning to end of process including final order close out
• Be prepared and actively participate in weekly operational meetings to discuss:
  • project issues
  • status of backlog
  • forecasting
  • Work in Progress (WIP)
  • FSR utilization

Education and Experience

• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of basic accounting or financial principles and methods
• Knowledge of Project Management Methodology
• Professional experience in customer service
• 4-year bachelor's degree or equivalent experience

Key Competencies

• Proactive and extremely collaborative with team members; knows how to leverage knowledge of those around them to effectively manage the end to end process with the customer
• Excellent customer service skills
• Team player who is adept at planning, organizing and detail-oriented
• Strong critical thinking skills
• Strong written and verbal communication skills
• Ability to gather and analyze data
• Ability to work independently in a fast paced, customer focused environment.
• Ability to learn and work effectively within multiple computer-based systems including Sales Force, SAP & the Microsoft Office Suite of products.

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.