Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!
The Role: Order Management Administrator
What will you do?
- Book incoming orders from case queue, Internal Order and mySchneider (E2E Resolution, Productivity, )
- Review accuracy and completeness in booking requirements of incoming Purchase Order as endorsed by customer and sales team (E2E Resolution, Productivity)
- Follow-up with customer and sales team any missing detail or discrepancy in the Purchase Order to be booked (Responsiveness - 50% of E2E Resolution)
- Works closely with Fulfillment and Project Coordinators to manage order and process them in a timely manner (Responsiveness - 50% of E2E Resolution)
- Help in managing assignment of order booking cases to OM (Resolution Time - 50% of E2E)
- Raise 2929 ticket for system error and monitor progress (Resolution Time - 50% of E2E)
- Monitor open cases and make sure that all cases are being actioned (Responsiveness - 50% and Resolution Time - 50% of E2E Resolution)
- Chat support, manage order booking related chat inquiry
- Create Credit/Debit Note for OM related cases (Productivity)
- Manager warranty and non-warranty Returns Order CCC Action end to end ownership (Resolution Time - 50% of E2E)
- mySchneider/OCM promotion (Digital Adoption)
- Handle escalations resulting from order management errors (Critical Escalation)
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Qualifications
Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!
The Role: Order Management Administrator
What will you do?
Book incoming orders from case queue, Internal Order and mySchneider (E2E Resolution, Productivity, )
Review accuracy and completeness in booking requirements of incoming Purchase Order as endorsed by customer and sales team (E2E Resolution, Productivity)
Follow-up with customer and sales team any missing detail or discrepancy in the Purchase Order to be booked (Responsiveness - 50% of E2E Resolution)
Works closely with Fulfillment and Project Coordinators to manage order and process them in a timely manner (Responsiveness - 50% of E2E Resolution)
Help in managing assignment of order booking cases to OM (Resolution Time - 50% of E2E)
Raise 2929 ticket for system error and monitor progress (Resolution Time - 50% of E2E)
Monitor open cases and make sure that all cases are being actioned (Responsiveness - 50% and Resolution Time - 50% of E2E Resolution)
Chat support, manage order booking related chat inquiry
Create Credit/Debit Note for OM related cases (Productivity)
Manager warranty and non-warranty Returns Order CCC Action end to end ownership (Resolution Time - 50% of E2E)
mySchneider/OCM promotion (Digital Adoption)
Handle escalations resulting from order management errors (Critical Escalation)
Schedule: Full-time
Req: 0093KA