Mission
The On-Site Support Engineer is responsible to support Schneider Electric workplace and infrastructure equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to.
What will you do?
- Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk
- Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one
- Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team
- Ownership of Local equipment and data
- Support of BU specifics such as R&D, GSC, FSE, CCC, Treasury with high level of services
- Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals
- Provide IT support based on TechStop model
- Provide physical on-site and/or remote support services for end users in remote locations
- Provide on-site support for any activities for server maintenance upgrades
- Provide L1 support for audio/ visual equipment
- Provide VIP support with high level of services
- Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users
- Perform and support hardware and software IMACDs, reinstallations, updates and downloads
- To be aligned with Employee Experience teams & strategy
- To be Digital Citizen model, business partner and IT role model
- Be a partner in change management adoption, new ways working and ATAWAD
- To be guarantor of Schneider Digital Strategy, policies and rules
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What qualifications will make you successful?
- 3+ years end user support experience in different platforms
- Experienced with ITSM tools and VIP users support
- Microsoft certified professional
- SCCM, AD, McAfee, MS Outlook, Office 365, Service Now
- Needs to be continually learning the latest platforms and technology tools
- Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.)
- Advance level of English (Speaking, Writing, Reading)
- Innovative and creative
- End User mindset oriented
- Excellent verbal and written communications skills.
- Excellent relationship skills
- Excellent research, analytical, and problem-solving skills
What's in it for me?
- Exciting job in an international company, with opportunities to lead and contribute to different projects & actions (e.g. CSR, charity, Employer Branding, Well-Being)
- Work in a diverse and supportive team of professionals.
- Buddy, mentor & induction training - that will help you to smoothly find yourself in our company
- Special training tailored to your needs and career goals
- Wide choice of benefits
- No formal dress code - we welcome people as they are and perceive diversity as value for the company
- Opportunity to develop based on clear career paths, to grow through experience and exposure
- Possibility to use foreign languages and to collaborate with cross-region teams
Let us learn about you! Apply today.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.