Your Mission: The Quality Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across the plant.

What will you do:

Manage Quality and Customer Experience in the manufacturing plant and Factory Acceptance Test.
Manage the performance and competence of the quality team quality engineers, quality techs and inspectors as well as the quality department.

Be the Voice of the Customer

• Represent the voice of customer and drive the customer centricity within secure power products.
• Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.)
• Contribute to improving customer satisfaction and achieving quality goals by defining, implementing, and managing action plans.

• Run Customer Satisfaction and Quality related processes (Issue to Prevention)
• Drive Quality Excellence in manufacturing and factory acceptance test (from Suppliers to Customers: transportation, incoming inspection, assembly, testing FAT/FWT, MRB, receiving, packing, returns, etc.)
• Drive the relevant quality programs and methods (Quality Fundamentals, 8D, Lean Six Sigma, SPS, etc.) to ensure continuous improvement.

• Empower process owners, ensuring processes are described, animated, measured (KPIs), reviewed and improved through process reviews, internal audits and management reviews.
• Consolidate all Non-Quality Costs and drive improvement actions.
• Responsible for people management including goal setting, performance management, competency development, recognition, engagement, and wellbeing.

• Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity.
• Advocate to drive and implement the Global directives and policies.
• Lead the IMS (Integrated Management System) network of the site to guarantee the compliance with the standard.
• Manage the Quality Management System (ISO) of the entity.
• Network continuously with CS&Q teams to ensure their entity's needs are understood and considered.
• Identify & capitalize on best practices in quality.
• Ensure the right level of competency for the CS&Q team.

• Bachelor's degree in electrical, Industrial, Electronic or related Engineering field.
• 5+ years of work experience in Quality, Supply Chain, Manufacturing, Customer Satisfaction.
• 3+ years of supervisory/managerial experience
• Expert level in Quality Management Systems ISO9001, ISO14001 (Quality Management System, Environmental MS, OHSAS & Capable to conduct IMS internal Audit.)
• Familiar with applicable statutory and regulatory requirements (ANSI, NEMA, IEC)
• Experienced in leading internal audits.
• Six Sigma Green Belt or Black Belt certified
• Working knowledge of Lean Manufacturing concepts; Lean 6 Sigma, Poke a Yoke, 8D, Process Control, DoE, PFMEA, DFMEA, DMAIC methodology, etc)
• Promotes the use of Digital platforms.
• Oracle Knowledge preferred.