Demonstrate an advanced ability to problem solve, maintain professionalism and
call control with all customer/ASP concerns or issues. CAT Executive must also reflect the ability to properly notate
a customer's/ASP account when any contact is made. CAT Executive are also required to communicate with other
departments on behalf of customers/ASP to resolve customer issues, effectively communicate appropriate charges,
company policies, and/or procedures as determined at the time of the call.
Ability to communicate orally and in writing in a clear, professional and straightforward manner
Ability to multi task as well as handle multiple customer/ASP issues at a time
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Ability to provide good time management
Ability to diffuse escalated customer situations through high level problem solving
Ability to communicate with all levels of management and company personnel
Ability to use and understand all of the company software necessary for us to provide
World Class Customer Service
Ability to work independently and follow directions related to your job with little follow-up by your supervisor
Ability to ensure customers is receiving call backs and follows up as communicated by the customer service representative
Express a positive, professional, and upbeat attitude when speaking with customers/carriers
Providing the highest levels of customer service as it pertains to any consumer matters
Maintain the highest level of professionalism at all times
Adhere to all other company policies and procedures relating to customer accounts
Receive inbound calls from customers calling for the following:
Pick up time/day confirmation
Delivery time/day confirmation
Escalating any issues or concerns to the appropriate department or manager
Schedule: Full-time
Req: 009CG7