Roles & Responsibility 1. Complaint management - Handling customer complaints within the agreed SLA and maintaining
records :
Troubleshooting in IBMS and Security systems, BMS System. Necessary follow-ups with stakeholders to close the
complaints.Maintaining necessary records or reports.
2. Planning and Ensuring Preventive maintenance visits in coordination with customers to minimize breakdowns.
3. Building Customer Relationships:
Interact with customers at regular intervals, understand their needs and address problems/issues within the agreed SLA,
acting as a trusted technical partner to the customer in order to total customer satisfaction.
4. Project Execution & Control:
Closely monitoring and coordinating with clients and vendors for smooth and timely execution of
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Service projects. Maintaining records for Revenue generation. Cash flow control & management for a healthy DSO.
5. Generation of leads & presales support for third-party AMC sales and retrofit jobs business.
Training of team members & develop successors with a period od of 2 years.
Ensure that Schneider meets contractual requirements and exceeds customer expectations.
Ensure that all the service deliverables are within the agreed SLA with customers.
Ensure Zero Escalation from the Client side.
Ensure 100% compliance with the HSE and quality process.
Follow the Schneider & Client's Code of Conducts and policies
Qualifications
1. Diploma /Degree holder with 8-10 years in troubleshooting in IBMS and Security
products(BMS, ACS, CCTV, FAS, PA, Vesda, WLD).
2. Good communication and interpersonal skills.
3. Experience in IBMS Service/Operation and team management.
Good Knowledge of computer operation, expert knowledge in Microsoft Office (Word, Excel & PPT).
Good communication skills.
Complete Knowledge of HVAC systems, and IBMS systems, including complete Energy Management Systems.
Understand the basics of Electrical Panels, Power supply, Controllers, Sensors and actuators.
Schedule: Full-time
Req: 009228