Lead Functional Analyst- Baxter

Job Title: Support Analyst - Baxter - Prophet Application CoE

Location: Bangalore, India

Department: GSC Delivery, Digital Technology Centre,
Reports To: Direct: GSC Delivery Manager & Functional: Baxter Application Manager

Job Summary:
We are seeking a dedicated Support Analyst to manage the support for the Baxter - Prophet application. The ideal candidate will play a crucial role in ensuring the application operates smoothly, addressing user queries, and providing technical assistance. This position requires strong functional & analytical skills, a customer-focused mindset, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:

• Provide first-level support for the Baxter - Prophet application, addressing user inquiries, troubleshooting issues, and resolving technical problems.
• Collaborate with cross-functional teams including external partners to identify and analyse application-related issues and implement effective solutions.
• Maintain documentation of support processes, user guides, and troubleshooting procedures to enhance knowledge sharing within the team.
• Monitor application performance and user feedback to proactively identify areas for improvement and recommend enhancements.
• Conduct training sessions for users to ensure optimal usage of the Baxter - Prophet application.
• Facilitate communication between users and technical teams to ensure timely resolution of issues.
• Participate in application upgrades, testing, and deployment activities to ensure minimal disruption to users.
• Develop and maintain reports on support metrics, analysing trends and making recommendations for process improvements.

• Bachelor's degree in information technology, Computer Science, or a related field.
• Proven experience in application support, preferably with Baxter - Prophet, SAP / Oracle ERP Integration or similar applications.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.
• Familiarity with IT Support & infrastructure processes and service management principles using applications like Service Now, JIRA is a plus.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and inclusive work environment.