Seeking 2x IT Support - Level 2 professionals to Join our dynamic team at Macquarie Park , with monthly visits to our Ingleburn site, and become the go-to person for Level 2 IT Support. You'll engage directly with our diverse user base, providing solutions across a wide spectrum of IT platforms, from employee laptops to factory automation systems.
As our onsite IT Guru, your expertise in Microsoft 365 applications, Azure, and Endpoint management will be key in supporting our diverse staff.
This is a permanent, full-time position offering flexibility in hours, ensuring a balance that works for both you and our users.
Your main responsibilities include but are not limited to:
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- Resolve Level 2 / 3 support requests including desktop related technical assistance via telephone, web, emails, Teams, and walk-up's
- Log all reported IT requests and perform Level 2 troubleshooting, escalation, or resolution as part of the incident management process
- User administration, remote technical trouble shooting, provide resolution and server administration
- Hardware setup, software installation, purchasing and IT training
- Coordinate escalate and work with various IT support teams, business partners, service managers across regions
- On-site resource for disaster recovery actions
About you:
You are a highly driven and self-motivated individual who loves to work in a fast paced, dynamic, and collaborative environment. You are an astute communicator with great stakeholder management skills.
In addition, you possess the following relevant skills:
- Tertiary qualifications in Computing or other relevant discipline
- ITIL foundation certification
- Previous experience providing similar or Level 2 end user IT support
- MS Exchange, Active Directory, Teams, Avaya and SCCM
- Major operating systems, data and information management, instant messaging, Mobile devices, anti-virus, wireless, Microsoft 365 etc
- Vendor software such as Service Now, SAP, Oracle
- Willingness and ability to work public holidays and weekend support duties
If you're ready to contribute to a cutting-edge organization, possess exceptional communication and customer service skills, we'd love to hear from you!!!
Applications close Friday, 25th October.
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All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.
Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.