Position : Techpartner IT Infrastructure Support
Job Description
• Involves all processes related to requirements, analysis, planning, deployment and ongoing operations man a gement and technical support of IT Infrastructure.
• Provide IT operation support and end user support of L2 level .
• IT service management Ticket management ; meet the service quality KPI, SLA .
• Incident and problem management and Escalated ticket handling
• Monitor and manage incidents and request tickets, and execute management protocols. End user Ticket lifecycle management.
• Infrastructure management in Japan. Server, Network implementation and maintenance .
• Coordinate with external vendors for service to location infrastructure components such as workstations, servers, storage devices, network printers, phone systems, etc.,
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• Ensures the continued reliability, availability, and stability of the infrastructure. Works independently or as a team in troubleshooting and problem-solving assignments.
• I T Operation related Project delivery (ex. IT modernization etc )
• Deploy global initiatives project to local.
• IT Asset management
• Manage IT operational compliance checks and asset protection .
• IT server room management. Daily monitoring BDIC disaster recovery plan, closely collaboration with facility team.
• End user communication & announcement - Viva engage, email
• IT Operation risk mgmt. (ex. Izumiotzu Server room replacement (EOS))
• Conduct end user training
Qualifications
Requirements & Quantifications
- +5 years Infrastructure hands on experience (Network, Server).
- User Support Experience
- +3 years related experience in IT infrastructure related field.
- Business Level of English and Japanese Native or very fluent
• S peed/response for incident
- Strong technical and troubleshooting skills
Schedule: Full-time
Req: 0092NV