Mission:
Deploys sales activities remotely (e.g. phone, Internet, e-mail systems and social media) with customers to develop and grow installed base services with them. Reacts quickly to all Customer Requests and Leads.
The mission of the Field Services Leads ISSR is to maximize services revenue by establishing, building, and nurturing relationships with customers and managing all Customer Requests and Leads.
In addition to lead management, he/she can be responsible to manage some delegated opportunities from the OSSRs related to Strategic and Targeted Accounts.
Responsibilities:
- Managing the Leads and Customer Requests.
- Managing all the Leads which have standard services scopes (FSR Leads, CCC, Marcom, Web, Secure Power contract renewals.)
- React quickly to on-demand requests from customers.
- Take inbound calls and e-mails to support existing customer base.
- Quote and close deals for SKU based standard Services offers (spare parts, renewal contracts)
- Report accurate monthly order forecasting.
- Build and manage FS Opportunity Pipeline.
- Analyse & qualify opportunities in BFO.
- Account management of designated accounts.
- Collaboration with the offer managers in existing and new customer base.
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