Responsibilities
Customer Interaction: Engage with customers to understand their needs and provide effective solutions.Internal Team Collaboration: Work closely with internal teams to ensure smooth operations and execution of plans.Work Execution Planning: Develop and implement effective work execution plans to meet project objectives.Technical Support: Collaborate with Service CSS partners in daily activities to enhance customer satisfaction, providing technical support as needed.Communication and Coordination: Exhibit strong communication skills and coordinate effectively within the team.Lead Management: Identify opportunities and convert them into business leads through strategic engagement.Software Integration: Possess a solid understanding of software and monitoring tools, along with data center customer support experience to manage critical environments effectively.
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Qualifications
Experience: 5-7 years of hands-on experience in the relevant service industry, with the ability to manage COLO customers effectively.Troubleshooting Skills: Strong troubleshooting skills, particularly with cooling products, especially chillers.Knowledge of IT & Data Center Products: Fair understanding of IT and data center products.Digital/Software Proficiency: Familiarity with digital, software, and other monitoring products.
Schedule: Full-time
Req: 009B7T