Description - External
• Track and work with Customer Orders within Business System and react as necessary
• Responsible for Order management, Order Entry and Expedites
• Provides customer inbound, outbound phone support and marketing initiatives through phone and email
• Follows team's defined process and procedures and company policies
• Ensures that required information is logged into central information system pertaining to customer information and request
• Provides accurate solution/assistance to customers on a timely manner
• Ensures completeness of required parameters for order entry.
• Reply to customers asking for their order status and expedite
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• Regularly updates self on product and process developments
• Escalate out of his boundary issues to team lead
• Provide and generate individual and team reports
• Reports to manager of the things possible areas for improvement
• Ensures that orders are entered accurately
• Clarify or verify order details to customers or field sales engineers
• Follows the order entry process set
• Anticipates and foresees order entry requirements of customers based on purchase order details
• Adheres to Service Level Agreement set by the department, if not exceeds
• Accurately create or generate the needed quotation
• Provide accurate pricing details
• Provide accurate catalog number and accessory details
• Provide necessary notes for exemptions or conditions
• Read and understand specification documents or one line drawings provided by the customer
• Provide complete submittal proposal to customer
• Ensures that correct drawings will be provided to the customer
• Coordinate closely with Field Sales Engineers regarding order or job updates
• Monitor orders entered in the system
• Coordinate with the planner to make sure the order is scheduled based on the requested ship date
• Coordinate with other department such as shipping, credit analyst, application engineers, and customer service to assure that order will be scheduled or expedited as per customer request
• Submits reports like quote logs, expedite report.
• Other duties and responsibilities that may be assigned from time to time
Qualifications
Qualifications - External
- Candidate must possess at least a Bachelor's/College Degree in Engineering preferably ECE, EE, ME or related
- Order Entry & quotation exposure
- BPO work experience
- Customer Service, Order Management
- Specific Knowledge/Ability:
- Minimum of 1 year work experience with at least 6 months related experience in a customer service environment.
- Knowledgeable in one line diagram & specs reading
- Organizational skills required for carrying out his/her daily duties particularly in terms of time and priorities.
- Close attention to detail, follow-up, extreme sense of urgency and perseverance.
- Knowledge of computer systems and experience in data entry
- Excellent written and oral communication capabilities using US English
- Has great knowledge of the Order Management and Expedites System
Schedule: Full-time
Req: 008S63