In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.
Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.
The Role:
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We are looking for a HR Services Support Advisor (@ Employee Experience Advisor) to make an impact!
What will you do?
- Act as first point of contact for all employee request and enquiries pertaining to HR matters. This includes company policies, company system support / troubleshooting, compensation, recruitment, etc. (response is provided via phone calls, emails, ticketing system or chat). You will also be the first person to alert / escalate issues with recurring pattern or sudden spikes in issues to the team & relevant stakeholders.
- Will be handling inquiries from employees in all countries in East Asia & Pacific. Work with stakeholders from various countries and cultural backgrounds.
- Partner with various stakeholders for day to day operations as well as campaign or new program launches, issue escalation or process changes.
- Ensure proper documentation and administration of employee requests as per the agreed service level agreements.
- Design creative job aids, knowledge articles and other reference materials to assist in resolving employee enquiries and issues.
- Responsible to continuously update the internal standard operating procedures as required.
- Champion continuous improvement of the systems and processes to help improve employee experience
- Analyze monthly performance reports and and share key insights with the country HR team in service review meetings.
- May be required to involve in adhoc HR projects being launched in the region.
What qualifications will make you successful?
- A Bachelor's degree in Business Administration or any other related discipline.
- Min 1-2 years of relevant working experience. We are open to consider fresh graduates.
- Proficient in the English language (written & spoken). Able to communicate in basic Japanese / Korean will be an added advantage.
- Strong communication skills combined with collaborative & inclusive mindset
- Independent, resourceful & ready to take on a challenge.
- Digital savvy and creative individuals who can think on their feet with a strong customer-focused mindset.
- Based in Petaling Jaya, Selangor (must be willing to travel to office based on hybrid arrangement)
What's in it for me?
- Global Family Leave
- Comprehensive medical coverage for employee and dependents
- Worldwide Employee Stock Ownership
- ...and more!
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.