FTC-Order Processing Specialist

Key Responsibilities and Accountabilities:

Will be a part of Solution Order Fulfilment team of Schneider IT India Division.

Solution Order Execution:

• Execution of high quality Solution Orders in Oracle.
• Monitoring order inflow and clear within specified order booking TAT.
• Liaison with Sales, Solution, Bidding, Project, Finance and other Cross Functional Teams for necessary approvals and dependency clearance.
• Association with customers for conversion of orders, issuing proforma invoices and order acknowledgement.
• Respond to customer queries and complaints with in specified TAT.
• Maintaining Order booking TAT.
• Ensure Zero order booking error.
• Ensure order accuracy and efficiency.
• Handling customer orders having special schemes like EPCG and SEZ etc.
• Business process reporting on daily, weekly and monthly basis.
• Manage business metrics.
• Ensure 100% Compliance on audit.
• Ensures internal and external customer satisfaction through the effective execution of customer orders.
• Personally, attend customer complaints/concerns requiring closer scrutiny and critical resolution.
• Facilitate internal and external auditors in audit process.

• Ensure order processing and subsequent activities are done in accordance with the Schneider Order booking process.
• Collaborate with cross functional teams to have smooth execution of projects and meet customer expectation.
• Build high performance Order fulfilment team which delivers value to the business.
• Motivate the cross functional teams and help them to exceed annual commitments.

• Bachelor's Degree in Commerce or a College degree with Min 3+ years of equivalent work experience in a related field is required.
• At least 2 years of experience in Solution/Project Order management is desirable.

• Supply chain systems/tools expertise in Oracle.
• Expertise in GST/customs duty regime.
• Written and Oral communication skills.
• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Fast learner and adapt well to change.
• Proactive and self-motivated.
• Work effectively with diverse groups of people.