What will you do?
- Manage Customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.
- Ensure that the customer's system is updated to the latest software, quick fixes, and hardware.
- Prepare upgrade plans for the customer's systems.
- Provide field Beta testing in region and provides feedback as required
- Follow all technical procedures and tools for Global Service
- Provide technical review of orders for clients and any other proposals that are requested to perform.
- Analyze technical risk of expansion projects and upgrades
- Identify deficiencies in products and procedures which affect customer satisfaction, recommending solutions/workarounds
- Provide technical assistance to meet required company objectives of quality and customer satisfaction.
- Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety.
- Provide data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction.
- Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
- Understand and enforce Schneider Electric Process Automation contractual obligations on major projects and insure customer satisfaction.
- Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
- Perform system testing, factory acceptance testing (FAT) and develop test documents
- Document preparation and obtain customer's approval per document specification and schedule
- Coordinate with factory for product related issues and resolve.
- Respond to field technical questions and inquiries from customers in a timely manner.
- Refer customer requests to company specialists (consultants) as required.
- Assist sales personnel with resolution of customer responses.
- Attend bid review meetings as required by sales staff and management.
- Site start up and commissioning systems
- Work in a team environment in leadership position as well as a contributing member
- Work with GCS (Global Support Center) team as required.
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What qualifications will make you successful?
- A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control is desirable. Military experience is also acceptable.
- 2 + years experience with Triconex, Foxboro Industrial Automation, Modicon and Wonderware systems
- Experience with HMI software, PLC's, DCS system and field instrumentation.
- 2 + years years of related experience, including industry knowledge
- Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry and Turbo Machinery.
- Team player with good leadership and communication skills
- Strong analytical & logical ability, possess of good judgment, negotiation and interpersonal skills.
- Detail-oriented, forward looking and good leadership abilities
- Innovative and dynamic with effective communication skills, especially in inter-cultural aspects
Travel: Ability to travel 70% in the midwesten region of the US
Knowledge: Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC's, Communication protocols, Networking and System Security
What's in it for me?
Not only is Schneider-Electric a great company to work for! You will be part of a customer first driven Team that is exciting and works well together. You will get to experience new challenges every day and collaborate with other departments to serve our customers better.
Who will you report to? Marc Richards
Let us learn about you! Apply today.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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