What will you do?

-Check/enrich Work Orders to be scheduled in bridge Field Services or in other Schneider systems

• Urgency / requested date, customer information, correct installed base
• Work Orders are created automatically or by Order Management or Technical Support

-Prepare/prioritize the interventions in backlog , based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer availability, spare part and FSR or subcontractors' availability

-Assign all possible work orders at least for next 3 months , determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability, while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible.

-Communicate proactively with customers, confirming the intervention details and reminding to FSR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers...)

-Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality

-For non-connected external technicians only, complete the work orders on their behalf

-Animate/Participate to regular meetings with Field Services Execution team, building improvement plan based on weekly/monthly dashboard

What qualifications will make you successful?

• Associate degree and/or equivalent experience (1-2 years experience )
• Language knowledge in Serbian/Croatian/Slovenian
• English language knowledge
• German language knowledge
• Expertise in MS Office Applications
• Good communicational skills
• Excellent analytic skills
• Proactive, quick learner personality
• Understanding of impact of FSR utilization rate and work order management on Profit & Loss

Nice to have:

Experience in Customer Care Center

Knowledge of Schneider Field Services Business preferred

Technical knowledge on Schneider products.

What's in it for me?

• Competitive income package with annual bonus, cafeteria
• Medicover Health package
• Utility support
• Home office
• Home office kit allowance
• Life and accident insurance
• Voluntary health fund contribution
• Voluntary pension fund contribution
• Global Family Leave program
• Professional development and training opportunities, language courses
• International, empowering environment with a very welcoming and friendly team
• A company culture that encourages raising questions and ideas, to make an impact

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.