Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 160,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
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Great people make Schneider Electric a great company.
What do you get to do in this position?
The Field Services Coordinator/Planner is responsible for scheduling the execution of Field Services operations at customer sites. This role ensures that all parts, tools, instructions, and order details are made available to the Field Services execution workforce and that the closest, qualified FSR (Field Service Representative) is scheduled for the job to meet customer requirements and Schneider workforce optimization. This role interacts with end customers so the Field Services Planner must have strong communication skills.
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What Do You Do Every Day?
- Check/enrich Work Orders to be scheduled in bridge Field Services (bFS) or in other Schneider systems.
- Urgency/requested date, customer information, correct installed base, scope of work, T&C, time to execute.
- Work Orders are created automatically or by Order Management or Technical Support (CCC)
- Prepare/prioritize the interventions in backlog, based on customer type VIP Gold/Strategic/non-VIP, contracts with SLAs, customer availability, spare part and FSR or subcontractors' availability.
- Assign all possible work orders at least for next 3 months, determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability, while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible. Optimized scheduling has direct impact on Field Services Profit & Loss!
- Communicate proactively with customers, confirming the intervention details and reminding to FSR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers...)
- Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)
- For non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report...)
- Animate/Participate to regular meetings with Field Services Execution team (Short Interval Meeting, Sales & Operations Planning), building improvement plan based on weekly/monthly dashboard (like optimizing scheduling, reducing deviations, anticipating internal/external capacity need).
Qualifications
Who are we looking for? - This job might be for you if:
• Associate degree and/or equivalent experience (1-2 years' experience)
• Knowledge of Schneider Field Service Business preferred.
• Expertise in MS Office Applications
• Excellent analytic skills, Self-starter, Quick learner, Good public speaking, and communication skills
• Experience in Customer Care Center preferred.
We seek out and reward people for being straightforward, open, passionate, effective, and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Equal Opportunity Employer. Minorities/Women/Vets/Disabled
Schedule: Full-time
Req: 0093B3