Field Service Technician

As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in energy and infrastructure, industrial processes, building automation, and data centers/networks, as well as a broad presence in residential applications. Focused on making energy safe, reliable, and efficient, the company's 100,000+ employees achieved sales of more than $22 billion in 2009, through an active commitment to help individuals and organizations "Make the most of their energy.

Main Responsabilities:

• Installs electrical apparatus on customer sites.
• Troubleshoots machinery/equipment to identify and correct malfunctions. Performs preventative and corrective maintenance.
• Provides service cost estimates.
• Orders parts and schedules delivery dates.
• Maintain, repair, retrofit, and provide technical support for all Schneider products, both in the shop and on site.
• Instructs customers and sales personnel on the operation and maintenance of equipment.
• Performs warranty and recall work.
• Performs testing, calibration, checking, correcting, adjusting and part component replacement services on customer products.
• Constructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagram.
• Analyzes malfunctions in equipment and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault.
• Consults with product support and engineering personnel to determine solutions to unusual problems in systems.
• Reports customer suggestions on product improvement and existing product designs to the appropriate technical specialist.
• Implements design modifications and provides installation support for the modifications.
• Performs start-up service as defined in specifications.
• Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance.
• Maintains service equipment, tools and documentation.
• Make service report for internal and external customer.

• Requires product application knowledge at the basic or entry level on low and medium voltage equipment.
• Minimum 3-5 years field experience.
• Education: engineering technologist, technician or journeyman electrician.
• Possess good interpersonal skills, communication skills (written and oral).
• Familiar with computers and Windows software
• Strong customer orientation and teamwork approach.
• Bilingual French/English is an asset.
• Open to flexible hours and travelling (overtimes)