• Provide onsite field repair, installation and maintenance services for all Schneider Electric's product .
• Coordinate with the end-user to explain the fault analysis and recommend in details; Responsible in managing third party centers and support of authorized service centers.
• Train the authorized service vendors on new products and ensure that they have relevant skillset to support Schneider Electric's product;
• Act as technical advisor when there is a technical escalation.
• Monitor the progress of service partner's competency level and make the relevant recommendation to fill in the gap.
• Comprehend customer requirements and make appropriate recommendations/briefings; Build positive relationships with customers.
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Qualifications
• Bachelor's degree in Mechanical Engineering or similar field is preferred. Minimum of two (2) years related work experience in technical repair or maintenance of HVAC, Air-condition
• Ability to interpret business, technical procedures and governmental regulations; Troubleshoot electronic and mechanical equipment using schematic or block diagrams
• Can perform effectively in a fast paced and high pressured environment; Excellent communication skills and networking skills.
• Ability to work flexible shifts and to adapt to changing work schedules
• Willing to be assigned to different work locations from time to time
Schedule: Full-time
Req: 0092RI